Ivanti Service Manager

Ivanti Service Manager Integration with Autom Mate

Introduction

This document provides a comprehensive guide for integrating Ivanti Service Manager with Autom Mate. It includes credential setup, details about available actions, and step-by-step instructions for leveraging Autom Mate to automate IT service management processes.


What is Ivanti Service Manager?

Ivanti Service Manager is a robust IT service management (ITSM) solution that supports organizations in managing incidents, service requests, problems, and changes. It provides a centralized platform for streamlining IT operations and delivering exceptional service experiences.


Autom Mate Integration with Ivanti Service Manager

The Autom Mate integration with Ivanti Service Manager enables users to automate a wide range of IT service management workflows. Autom Mate offers predefined actions that interact seamlessly with Ivanti Service Manager’s APIs, allowing users to create, update, and retrieve records, manage incidents, and streamline service operations.


Credentials

To connect Autom Mate to Ivanti Service Manager, credentials must be added to the Autom Mate Vault. The integration uses API-KEY Authentication.

API-KEY Authentication

API-KEY Authentication ensures secure communication with Ivanti Service Manager using an API URL and API Key.

Steps to Add Credential

1

Navigate to the Vault and click Add New Credential.

2

Fill in the required fields:

  1. Connector Name: Provide a friendly, globally recognizable name for the connection.

  2. Authentication Type: Select API-KEY.

  3. API URL: Enter the Ivanti API URL provided by your Ivanti Service Manager administrator.

  4. API Key: Provide the API Key for your Ivanti Service Manager product.

3

Save the credential to complete the setup.

These credentials ensure secure communication between Autom Mate and Ivanti Service Manager, enabling authorized access to perform actions.


How to Use Actions

Create Incident

Description and Purpose

The Create Incident action allows users to create a new incident record in Ivanti Service Manager. Users can define the required fields through the data manager, and the outputs will vary depending on the configured fields.

Usage Stepper

1

Add Ivanti Service Manager credentials to Autom Mate’s Vault.

2

Select the Create Incident action.

3

Configure the required fields using the data manager.

4

Execute the action to create the incident.

Sample Output
{
    "application_id": "186be5ce-f8ed-4757-86ce-4fc870b3981b",
    "name": "Ivanti Create Incident",
    "fetch_fields": {
      "inputs": [],
      "field_steps": [],
      "excludes": [],
      "only_last_children": true
    },
    "static_fields": [
      {
        "name": "ActualCategory_Valid",
        "type": "string",
        "value": "14348C1FFA044D8AB1E93005B4A0A287",
        "description": "",
        "display_name": "ActualCategory_Valid"
      },
      {
        "name": "ActualCategory",
        "type": "string",
        "value": "Missing Item",
        "description": "",
        "display_name": "ActualCategory"
      },
      {
        "name": "Category_Valid",
        "type": "string",
        "value": "14348C1FFA044D8AB1E93005B4A0A287",
        "description": "",
        "display_name": "Category_Valid"
      },
      {
        "name": "Category",
        "type": "string",
        "value": "Missing Item",
        "description": "",
        "display_name": "Category"
      },
      {
        "name": "CauseCode_Valid",
        "type": "string",
        "value": "E2489F3F7DA34B898CCD9569CA5541F2",
        "description": "",
        "display_name": "CauseCode_Valid"
      },
      {
        "name": "CauseCode",
        "type": "string",
        "value": "Other",
        "description": "",
        "display_name": "CauseCode"
      },
      {
        "name": "ClosedBy",
        "type": "string",
        "value": "JClerk",
        "description": "",
        "display_name": "ClosedBy"
      },
      {
        "name": "ClosedDateTime",
        "type": "string",
        "value": "2023-12-16T08:09:48Z",
        "description": "",
        "display_name": "ClosedDateTime"
      },
      {
        "name": "ClosedDuration",
        "type": "number",
        "value": 520020,
        "description": "",
        "display_name": "ClosedDuration"
      },
      {
        "name": "CreatedBy",
        "type": "string",
        "value": "JClerk",
        "description": "",
        "display_name": "CreatedBy"
      },
      {
        "name": "CreatedDateTime",
        "type": "string",
        "value": "2023-12-10T07:42:48Z",
        "description": "",
        "display_name": "CreatedDateTime"
      },
      {
        "name": "Email",
        "type": "string",
        "value": "[email protected]",
        "description": "",
        "display_name": "Email"
      },
      {
        "name": "FirstCallResolution",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "FirstCallResolution"
      },
      {
        "name": "Impact_Valid",
        "type": "string",
        "value": "1AFFC174C7EA4AB79CCA6B15EB67006D",
        "description": "",
        "display_name": "Impact_Valid"
      },
      {
        "name": "Impact",
        "type": "string",
        "value": "Medium",
        "description": "",
        "display_name": "Impact"
      },
      {
        "name": "IsNotification",
        "type": "boolean",
        "value": true,
        "description": "",
        "display_name": "IsNotification"
      },
      {
        "name": "IsVIP",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsVIP"
      },
      {
        "name": "IsWorkAround",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsWorkAround"
      },
      {
        "name": "LastModBy",
        "type": "string",
        "value": "Johnny.Ivanti",
        "description": "",
        "display_name": "LastModBy"
      },
      {
        "name": "LastModDateTime",
        "type": "string",
        "value": "2024-06-29T06:25:04.36Z",
        "description": "",
        "display_name": "LastModDateTime"
      },
      {
        "name": "Phone",
        "type": "string",
        "value": "+61.2.8080.3300\r\n",
        "description": "",
        "display_name": "Phone"
      },
      {
        "name": "Priority_Valid",
        "type": "string",
        "value": "29CD5D78E16F4D82916C3E933A600096",
        "description": "",
        "display_name": "Priority_Valid"
      },
      {
        "name": "Priority",
        "type": "string",
        "value": "3",
        "description": "",
        "display_name": "Priority"
      },
      {
        "name": "ProfileFullName",
        "type": "string",
        "value": "Karen R Davidson",
        "description": "",
        "display_name": "ProfileFullName"
      },
      {
        "name": "ProfileLink_Category",
        "type": "string",
        "value": "Employee",
        "description": "",
        "display_name": "ProfileLink_Category"
      },
      {
        "name": "ProfileLink_RecID",
        "type": "string",
        "value": "E07CFB09AB324E0E8D49993D3F0C3C75",
        "description": "",
        "display_name": "ProfileLink_RecID"
      },
      {
        "name": "ProfileLink",
        "type": "string",
        "value": "E07CFB09AB324E0E8D49993D3F0C3C75",
        "description": "",
        "display_name": "ProfileLink"
      },
      {
        "name": "Resolution",
        "type": "string",
        "value": "Resolved with user",
        "description": "",
        "display_name": "Resolution"
      },
      {
        "name": "Service_Valid",
        "type": "string",
        "value": "1D2C6534C7F247B3A81DF7C205F48DCA",
        "description": "",
        "display_name": "Service_Valid"
      },
      {
        "name": "Service",
        "type": "string",
        "value": "Facilities Management",
        "description": "",
        "display_name": "Service"
      },
      {
        "name": "SLA",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "SLA"
      },
      {
        "name": "SLALink_Category",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "SLALink_Category"
      },
      {
        "name": "SLALink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "SLALink_RecID"
      },
      {
        "name": "SLALink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "SLALink"
      },
      {
        "name": "Source_Valid",
        "type": "string",
        "value": "FF0467C231124B2FA2DB2156632C8A92",
        "description": "",
        "display_name": "Source_Valid"
      },
      {
        "name": "Source",
        "type": "string",
        "value": "Email",
        "description": "",
        "display_name": "Source"
      },
      {
        "name": "Status_Valid",
        "type": "string",
        "value": "2905321A3B12477A82E94E289F47786B",
        "description": "",
        "display_name": "Status_Valid"
      },
      {
        "name": "Status",
        "type": "string",
        "value": "Closed",
        "description": "",
        "display_name": "Status"
      },
      {
        "name": "Subject",
        "type": "string",
        "value": "Remote control for projector in Boardroom is are missing ",
        "description": "",
        "display_name": "Subject"
      },
      {
        "name": "Symptom",
        "type": "string",
        "value": "This is an issue as it is roof mounted and cannot be switched on/off without the remote",
        "description": "",
        "display_name": "Symptom"
      },
      {
        "name": "Urgency_Valid",
        "type": "string",
        "value": "44021B6CC6E44E598868C4B3306053AE",
        "description": "",
        "display_name": "Urgency_Valid"
      },
      {
        "name": "Urgency",
        "type": "string",
        "value": "Medium",
        "description": "",
        "display_name": "Urgency"
      },
      {
        "name": "LoginId",
        "type": "string",
        "value": "KDavidson",
        "description": "",
        "display_name": "LoginId"
      },
      {
        "name": "Owner_Valid",
        "type": "string",
        "value": "5918944FE08C4F088C5E02E27DB7C6E3",
        "description": "",
        "display_name": "Owner_Valid"
      },
      {
        "name": "Owner",
        "type": "string",
        "value": "Jacob.Clerk",
        "description": "",
        "display_name": "Owner"
      },
      {
        "name": "OwnerTeam_Valid",
        "type": "string",
        "value": "2E4BABD54FB9420D94F836F0D9B80C47",
        "description": "",
        "display_name": "OwnerTeam_Valid"
      },
      {
        "name": "OwnerTeam",
        "type": "string",
        "value": "Service Desk",
        "description": "",
        "display_name": "OwnerTeam"
      },
      {
        "name": "OwnerType",
        "type": "string",
        "value": "Profile.Employee",
        "description": "",
        "display_name": "OwnerType"
      },
      {
        "name": "IsNewRecord",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsNewRecord"
      },
      {
        "name": "AlternateContactLink_Category",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "AlternateContactLink_Category"
      },
      {
        "name": "AlternateContactLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "AlternateContactLink_RecID"
      },
      {
        "name": "AlternateContactLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "AlternateContactLink"
      },
      {
        "name": "ResolvedDateTime",
        "type": "string",
        "value": "2023-12-13T07:42:48Z",
        "description": "",
        "display_name": "ResolvedDateTime"
      },
      {
        "name": "ResolvedBy",
        "type": "string",
        "value": "JClerk",
        "description": "",
        "display_name": "ResolvedBy"
      },
      {
        "name": "HoursOfOperation_Valid",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "HoursOfOperation_Valid"
      },
      {
        "name": "HoursOfOperation",
        "type": "string",
        "value": "Weekly HOP",
        "description": "",
        "display_name": "HoursOfOperation"
      },
      {
        "name": "OwnerEmail",
        "type": "string",
        "value": "[email protected]",
        "description": "",
        "display_name": "OwnerEmail"
      },
      {
        "name": "OwnerTeamEmail",
        "type": "string",
        "value": "[email protected]",
        "description": "",
        "display_name": "OwnerTeamEmail"
      },
      {
        "name": "OwnershipAssignmentEmail",
        "type": "string",
        "value": "[email protected]",
        "description": "",
        "display_name": "OwnershipAssignmentEmail"
      },
      {
        "name": "CustomerLocation_Valid",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "CustomerLocation_Valid"
      },
      {
        "name": "CustomerLocation",
        "type": "string",
        "value": "Western Europe",
        "description": "",
        "display_name": "CustomerLocation"
      },
      {
        "name": "IsReportedByAlternateContact",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsReportedByAlternateContact"
      },
      {
        "name": "ResolutionEscLink_Category",
        "type": "string",
        "value": "Frs_data_escalation_watch",
        "description": "",
        "display_name": "ResolutionEscLink_Category"
      },
      {
        "name": "ResolutionEscLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ResolutionEscLink_RecID"
      },
      {
        "name": "ResolutionEscLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ResolutionEscLink"
      },
      {
        "name": "ResponseEscLink_Category",
        "type": "string",
        "value": "Frs_data_escalation_watch",
        "description": "",
        "display_name": "ResponseEscLink_Category"
      },
      {
        "name": "ResponseEscLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ResponseEscLink_RecID"
      },
      {
        "name": "ResponseEscLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ResponseEscLink"
      },
      {
        "name": "WaitingEscLink_Category",
        "type": "string",
        "value": "Frs_data_escalation_watch",
        "description": "",
        "display_name": "WaitingEscLink_Category"
      },
      {
        "name": "WaitingEscLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "WaitingEscLink_RecID"
      },
      {
        "name": "WaitingEscLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "WaitingEscLink"
      },
      {
        "name": "ClosingEscLink_Category",
        "type": "string",
        "value": "Frs_data_escalation_watch",
        "description": "",
        "display_name": "ClosingEscLink_Category"
      },
      {
        "name": "ClosingEscLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ClosingEscLink_RecID"
      },
      {
        "name": "ClosingEscLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ClosingEscLink"
      },
      {
        "name": "AlternateContactEmail",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "AlternateContactEmail"
      },
      {
        "name": "OrganizationUnitID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "OrganizationUnitID"
      },
      {
        "name": "ReportingOrgUnitID_Valid",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ReportingOrgUnitID_Valid"
      },
      {
        "name": "ReportingOrgUnitID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ReportingOrgUnitID"
      },
      {
        "name": "TypeOfIncident",
        "type": "string",
        "value": "Failure",
        "description": "",
        "display_name": "TypeOfIncident"
      },
      {
        "name": "AlternateContactPhone",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "AlternateContactPhone"
      },
      {
        "name": "TeamManagerEmail",
        "type": "string",
        "value": "[email protected]",
        "description": "",
        "display_name": "TeamManagerEmail"
      },
      {
        "name": "ProblemLink_Category",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ProblemLink_Category"
      },
      {
        "name": "ProblemLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ProblemLink_RecID"
      },
      {
        "name": "ProblemLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ProblemLink"
      },
      {
        "name": "CustomerDepartment",
        "type": "string",
        "value": "Accounting",
        "description": "",
        "display_name": "CustomerDepartment"
      },
      {
        "name": "ActualService_Valid",
        "type": "string",
        "value": "1D2C6534C7F247B3A81DF7C205F48DCA",
        "description": "",
        "display_name": "ActualService_Valid"
      },
      {
        "name": "ActualService",
        "type": "string",
        "value": "Facilities Management",
        "description": "",
        "display_name": "ActualService"
      },
      {
        "name": "CostPerMinute_Currency",
        "type": "string",
        "value": "USD",
        "description": "",
        "display_name": "CostPerMinute_Currency"
      },
      {
        "name": "CostPerMinute_CurrencyValid",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "CostPerMinute_CurrencyValid"
      },
      {
        "name": "CostPerMinute",
        "type": "string",
        "value": "0.4000",
        "description": "",
        "display_name": "CostPerMinute"
      },
      {
        "name": "IsInFinalState",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsInFinalState"
      },
      {
        "name": "IsReclassifiedForResolution",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsReclassifiedForResolution"
      },
      {
        "name": "KnowledgeLink_Category",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "KnowledgeLink_Category"
      },
      {
        "name": "KnowledgeLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "KnowledgeLink_RecID"
      },
      {
        "name": "KnowledgeLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "KnowledgeLink"
      },
      {
        "name": "PreviousState",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "PreviousState"
      },
      {
        "name": "ResolvedByIncidentNumber",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ResolvedByIncidentNumber"
      },
      {
        "name": "TotalTimeSpent",
        "type": "number",
        "value": 170,
        "description": "",
        "display_name": "TotalTimeSpent"
      },
      {
        "name": "RespondedBy",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "RespondedBy"
      },
      {
        "name": "RespondedDateTime",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "RespondedDateTime"
      },
      {
        "name": "OrgUnitLink_Category",
        "type": "string",
        "value": "OrganizationalUnit",
        "description": "",
        "display_name": "OrgUnitLink_Category"
      },
      {
        "name": "OrgUnitLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "OrgUnitLink_RecID"
      },
      {
        "name": "OrgUnitLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "OrgUnitLink"
      },
      {
        "name": "OwningOrgUnitId_Valid",
        "type": "string",
        "value": "FA9C9DD75EF9455CBC892F65691A1E7F",
        "description": "",
        "display_name": "OwningOrgUnitId_Valid"
      },
      {
        "name": "OwningOrgUnitId",
        "type": "string",
        "value": "Corporate IT Operations",
        "description": "",
        "display_name": "OwningOrgUnitId"
      },
      {
        "name": "ProgressBarPosition",
        "type": "string",
        "value": "5",
        "description": "",
        "display_name": "ProgressBarPosition"
      },
      {
        "name": "ResolvedByType",
        "type": "string",
        "value": "Agent",
        "description": "",
        "display_name": "ResolvedByType"
      },
      {
        "name": "ReportedBy",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ReportedBy"
      },
      {
        "name": "NewNotes",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "NewNotes"
      },
      {
        "name": "CreatedByType",
        "type": "string",
        "value": "Web Client",
        "description": "",
        "display_name": "CreatedByType"
      },
      {
        "name": "SLADisplayText",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "SLADisplayText"
      },
      {
        "name": "ServiceReqLink_Category",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ServiceReqLink_Category"
      },
      {
        "name": "ServiceReqLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ServiceReqLink_RecID"
      },
      {
        "name": "ServiceReqLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ServiceReqLink"
      },
      {
        "name": "Cost_Currency",
        "type": "string",
        "value": "USD",
        "description": "",
        "display_name": "Cost_Currency"
      },
      {
        "name": "Cost_CurrencyValid",
        "type": "string",
        "value": "146723BF5B8F45FBBC59240C28E3DBC8",
        "description": "",
        "display_name": "Cost_CurrencyValid"
      },
      {
        "name": "Cost",
        "type": "string",
        "value": "1.0000",
        "description": "",
        "display_name": "Cost"
      },
      {
        "name": "IncidentDetailWorkflowTag",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "IncidentDetailWorkflowTag"
      },
      {
        "name": "IncidentDetailSummary",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "IncidentDetailSummary"
      },
      {
        "name": "IsApprovalNeeded",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsApprovalNeeded"
      },
      {
        "name": "Approver_Valid",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "Approver_Valid"
      },
      {
        "name": "Approver",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "Approver"
      },
      {
        "name": "IsDSMTaskExisted",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsDSMTaskExisted"
      },
      {
        "name": "ApprovalStatus",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ApprovalStatus"
      },
      {
        "name": "SocialTextHeader",
        "type": "string",
        "value": "Incident 10244: Remote control for projector in Boardroom is are missing ",
        "description": "",
        "display_name": "SocialTextHeader"
      },
      {
        "name": "Subcategory_Valid",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "Subcategory_Valid"
      },
      {
        "name": "Subcategory",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "Subcategory"
      },
      {
        "name": "helpdesk_Priority_Valid",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "helpdesk_Priority_Valid"
      },
      {
        "name": "helpdesk_Priority",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "helpdesk_Priority"
      },
      {
        "name": "ViewType",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ViewType"
      },
      {
        "name": "IncidentNetworkUserName",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "IncidentNetworkUserName"
      },
      {
        "name": "SendSurveyNotification",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "SendSurveyNotification"
      },
      {
        "name": "EntityLink_Category",
        "type": "string",
        "value": "OrganizationalUnit",
        "description": "",
        "display_name": "EntityLink_Category"
      },
      {
        "name": "EntityLink_RecID",
        "type": "string",
        "value": "815EF0374C67434E9BD6967468F95F74",
        "description": "",
        "display_name": "EntityLink_RecID"
      },
      {
        "name": "EntityLink",
        "type": "string",
        "value": "815EF0374C67434E9BD6967468F95F74",
        "description": "",
        "display_name": "EntityLink"
      },
      {
        "name": "EventCIRecId",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "EventCIRecId"
      },
      {
        "name": "IsMasterIncident",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsMasterIncident"
      },
      {
        "name": "IsResolvedByMaster",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsResolvedByMaster"
      },
      {
        "name": "MasterIncidentLink_Category",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "MasterIncidentLink_Category"
      },
      {
        "name": "MasterIncidentLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "MasterIncidentLink_RecID"
      },
      {
        "name": "MasterIncidentLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "MasterIncidentLink"
      },
      {
        "name": "ServiceOwnerEmail",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ServiceOwnerEmail"
      },
      {
        "name": "IsRelatedIncidentUpdate",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsRelatedIncidentUpdate"
      },
      {
        "name": "IsRelatedIncidentResolutionUpdate",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsRelatedIncidentResolutionUpdate"
      },
      {
        "name": "IsUnRead",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsUnRead"
      },
      {
        "name": "HRCaseLink_Category",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "HRCaseLink_Category"
      },
      {
        "name": "HRCaseLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "HRCaseLink_RecID"
      },
      {
        "name": "HRCaseLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "HRCaseLink"
      },
      {
        "name": "ivnt_RequestforInformationorData",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "ivnt_RequestforInformationorData"
      },
      {
        "name": "ivnt_UpdateRFI",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ivnt_UpdateRFI"
      },
      {
        "name": "AddChatconversationtoActivityHistory",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "AddChatconversationtoActivityHistory"
      },
      {
        "name": "ivnt_TeamsUserDetailsLink_Category",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ivnt_TeamsUserDetailsLink_Category"
      },
      {
        "name": "ivnt_TeamsUserDetailsLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ivnt_TeamsUserDetailsLink_RecID"
      },
      {
        "name": "ivnt_TeamsUserDetailsLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ivnt_TeamsUserDetailsLink"
      },
      {
        "name": "VirimaAssetID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "VirimaAssetID"
      },
      {
        "name": "RecommendedCategory",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "RecommendedCategory"
      },
      {
        "name": "RecommendedService",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "RecommendedService"
      },
      {
        "name": "RecommendedSubCategory",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "RecommendedSubCategory"
      },
      {
        "name": "Accuracy",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "Accuracy"
      },
      {
        "name": "IsRecommended",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsRecommended"
      },
      {
        "name": "RecomService",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "RecomService"
      },
      {
        "name": "RecomCategory",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "RecomCategory"
      },
      {
        "name": "RecomSubCategory",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "RecomSubCategory"
      },
      {
        "name": "IsRunTicketClassification",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsRunTicketClassification"
      },
      {
        "name": "GRCRiskLink_Category",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "GRCRiskLink_Category"
      },
      {
        "name": "GRCRiskLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "GRCRiskLink_RecID"
      },
      {
        "name": "GRCRiskLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "GRCRiskLink"
      },
      {
        "name": "nrn_SummaryHistory",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "nrn_SummaryHistory"
      }
    ],
    "display_names": {},
    "input_value_options": {},
    "outsource_field_map": {},
    "sample_response": {
      "key": "output",
      "value": {
        "@odata.context": "https://autommate-try.trysaasiteu.com/api/odata/$metadata#incidents/$entity",
        "ActualCategory_Valid": null,
        "ActualCategory": null,
        "Category_Valid": null,
        "Category": null,
        "CauseCode_Valid": null,
        "CauseCode": null,
        "ClosedBy": null,
        "ClosedDateTime": null,
        "ClosedDuration": null,
        "CreatedBy": "Admin",
        "CreatedDateTime": "2024-11-26T14:46:56Z",
        "Email": "[email protected]",
        "FirstCallResolution": false,
        "Impact_Valid": null,
        "Impact": null,
        "IncidentNumber": 12279,
        "IsNotification": true,
        "IsVIP": false,
        "IsWorkAround": false,
        "LastModBy": "Admin",
        "LastModDateTime": "2024-11-26T14:46:58Z",
        "Phone": "+1 (312) 9 3833",
        "Priority_Valid": "29CD5D78E16F4D82916C3E933A600096",
        "Priority": "3",
        "ProfileFullName": "Todd G Diggins",
        "ProfileLink_Category": "Employee",
        "ProfileLink_RecID": "56C096191C854C9ABEB10DFD5594DAA1",
        "ProfileLink": "56C096191C854C9ABEB10DFD5594DAA1",
        "RecId": "DC339F22FE4446C1B830978F732E863C",
        "Resolution": null,
        "Service_Valid": "A912E98E55844765934A787FF3586F34",
        "Service": "Service Desk",
        "SLA": "",
        "SLALink_Category": null,
        "SLALink_RecID": null,
        "SLALink": null,
        "Source_Valid": "EF789CE160E742F99623DBB4D29C045C",
        "Source": "Phone",
        "Status_Valid": "EAB221009EE34AB4BC1D14A42ED099AA",
        "Status": "Active",
        "Subject": "Brief summary of the incident.",
        "Symptom": "Detailed description of the issue.",
        "Urgency_Valid": null,
        "Urgency": null,
        "LoginId": "Todd.Diggins",
        "Owner_Valid": "FB884D18F7B746A0992880F2DFFE749C",
        "Owner": "Admin",
        "OwnerTeam_Valid": "2E4BABD54FB9420D94F836F0D9B80C47",
        "OwnerTeam": "Service Desk",
        "OwnerType": "Employee",
        "IsNewRecord": false,
        "AlternateContactLink_Category": null,
        "AlternateContactLink_RecID": null,
        "AlternateContactLink": null,
        "ResolvedDateTime": null,
        "ResolvedBy": null,
        "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B",
        "HoursOfOperation": "Weekly HOP",
        "OwnerEmail": "[email protected]",
        "OwnerTeamEmail": "[email protected]",
        "OwnershipAssignmentEmail": "[email protected]",
        "CustomerLocation_Valid": "B33153FEF4014CC6BAC40581564BC5E9",
        "CustomerLocation": "Chicago",
        "IsReportedByAlternateContact": false,
        "ResolutionEscLink_Category": null,
        "ResolutionEscLink_RecID": null,
        "ResolutionEscLink": null,
        "ResponseEscLink_Category": null,
        "ResponseEscLink_RecID": null,
        "ResponseEscLink": null,
        "WaitingEscLink_Category": null,
        "WaitingEscLink_RecID": null,
        "WaitingEscLink": null,
        "ClosingEscLink_Category": null,
        "ClosingEscLink_RecID": null,
        "ClosingEscLink": null,
        "AlternateContactEmail": null,
        "OrganizationUnitID": "HR Generalists",
        "ReportingOrgUnitID_Valid": "B4A07EDD497040A2BD14CB0182F517DB",
        "ReportingOrgUnitID": "HR Generalists",
        "TypeOfIncident": "Failure",
        "AlternateContactPhone": null,
        "TeamManagerEmail": "[email protected]",
        "ProblemLink_Category": null,
        "ProblemLink_RecID": null,
        "ProblemLink": null,
        "CustomerDepartment": "Corporate HR",
        "ActualService_Valid": "A912E98E55844765934A787FF3586F34",
        "ActualService": "Service Desk",
        "CostPerMinute_Currency": "USD",
        "CostPerMinute_CurrencyValid": null,
        "CostPerMinute": "0.4000",
        "IsInFinalState": false,
        "IsReclassifiedForResolution": false,
        "KnowledgeLink_Category": null,
        "KnowledgeLink_RecID": null,
        "KnowledgeLink": null,
        "PreviousState": null,
        "ResolvedByIncidentNumber": null,
        "TotalTimeSpent": null,
        "RespondedBy": null,
        "RespondedDateTime": null,
        "OrgUnitLink_Category": "OrganizationalUnit",
        "OrgUnitLink_RecID": "B4A07EDD497040A2BD14CB0182F517DB",
        "OrgUnitLink": "B4A07EDD497040A2BD14CB0182F517DB",
        "OwningOrgUnitId_Valid": "4A05123D660F408997A4FEE714DAD111",
        "OwningOrgUnitId": "GMI",
        "ProgressBarPosition": "3",
        "ResolvedByType": null,
        "ReportedBy": null,
        "NewNotes": null,
        "CreatedByType": "Web Client",
        "SLADisplayText": "",
        "ServiceReqLink_Category": null,
        "ServiceReqLink_RecID": null,
        "ServiceReqLink": null,
        "ReadOnly": false,
        "Cost_Currency": "USD",
        "Cost_CurrencyValid": null,
        "Cost": "0.0000",
        "IncidentDetailWorkflowTag": null,
        "IncidentDetailSummary": null,
        "IsApprovalNeeded": false,
        "Approver_Valid": "7B1B28CCE24E4E82B8A90FFBB251FAFB",
        "Approver": "[email protected]",
        "IsDSMTaskExisted": false,
        "ApprovalStatus": null,
        "SocialTextHeader": "Incident 12279: Brief summary of the incident.",
        "Subcategory_Valid": null,
        "Subcategory": null,
        "helpdesk_Priority_Valid": null,
        "helpdesk_Priority": null,
        "ViewType": null,
        "IncidentNetworkUserName": "Todd.Diggins",
        "SendSurveyNotification": true,
        "EntityLink_Category": "OrganizationalUnit",
        "EntityLink_RecID": "B4A07EDD497040A2BD14CB0182F517DB",
        "EntityLink": "B4A07EDD497040A2BD14CB0182F517DB",
        "EventCIRecId": null,
        "IsMasterIncident": false,
        "IsResolvedByMaster": false,
        "MasterIncidentLink_Category": null,
        "MasterIncidentLink_RecID": null,
        "MasterIncidentLink": null,
        "ServiceOwnerEmail": "[email protected]",
        "IsRelatedIncidentUpdate": false,
        "IsRelatedIncidentResolutionUpdate": false,
        "IsUnRead": false,
        "HRCaseLink_Category": null,
        "HRCaseLink_RecID": null,
        "HRCaseLink": null,
        "ivnt_RequestforInformationorData": false,
        "ivnt_UpdateRFI": "Chat Incident(s)",
        "AddChatconversationtoActivityHistory": false,
        "ivnt_TeamsUserDetailsLink_Category": null,
        "ivnt_TeamsUserDetailsLink_RecID": null,
        "ivnt_TeamsUserDetailsLink": null,
        "VirimaAssetID": null,
        "RecommendedCategory": null,
        "RecommendedService": null,
        "RecommendedSubCategory": null,
        "Accuracy": null,
        "IsRecommended": false,
        "RecomService": null,
        "RecomCategory": null,
        "RecomSubCategory": null,
        "IsRunTicketClassification": true,
        "GRCRiskLink_Category": null,
        "GRCRiskLink_RecID": null,
        "GRCRiskLink": null,
        "nrn_SummaryHistory": null
    }
    }
  }

Upload Attachment

Description and Purpose

The Upload Attachments action allows users to attach files to a specific business object in Ivanti Service Manager.

Usage Stepper

1

Add Ivanti Service Manager credentials to Autom Mate’s Vault.

2

Select the Upload Attachments action.

3

Provide the required fields: Business Object, Object ID, and File Path.

4

Execute the action to upload the attachment.

Inputs

Sample Output
{
    "application_id": "186be5ce-f8ed-4757-86ce-4fc870b3981b",
    "name": "Ivanti Upload Attachment",
    "fetch_fields": {
      "inputs": [],
      "field_steps": [],
      "excludes": [],
      "only_last_children": true
    },
    "static_fields": [],
    "display_names": {},
    "input_value_options": {
      "business_objects": {
        "type": "select",
        "option_fill_type": "static",
        "option_configuration": [
          {
            "name": "Changes",
            "value": "change"
          },
          {
            "name": "Configuration Items",
            "value": "ci"
          },
          {
            "name": "Employees",
            "value": "employee"
          },
          {
            "name": "GRC Risks",
            "value": "ivnt_grcrisk"
          },
          {
            "name": "Incidents",
            "value": "incident"
          },
          {
            "name": "Knowledge Articles",
            "value": "frs_knowledge"
          },
          {
            "name": "Problems",
            "value": "problem"
          },
          {
            "name": "Projects",
            "value": "frs_project"
          },
          {
            "name": "Purchase Line Items",
            "value": "ivnt_purchaselineitem"
          },
          {
            "name": "Release Projects",
            "value": "releaseproject"
          },
          {
            "name": "Requests",
            "value": "request"
          },
          {
            "name": "Security Incidents",
            "value": "ivnt_securityincident"
          },
          {
            "name": "Service Agreements",
            "value": "serviceagreement"
          },
          {
            "name": "Service Requests",
            "value": "servicereq"
          },
          {
            "name": "Tasks",
            "value": "task"
          }
        ]
      }
    },
    "outsource_field_map": {},
    "sample_response": {
      "key": "output",
      "value": [
        {
            "FileName": "Screenshot_1.png",
            "IsUploaded": true,
            "Message": "1393E32A04114BAB83893699D9C92A02"
        }
    ]
    }
  }

View an Attachment

Description and Purpose

The View an Attachment action retrieves and processes a specified attachment. Users can choose to receive the attachment as a Base64 string or save it to Mate Drive.

Usage Stepper

1

Add Ivanti Service Manager credentials to Autom Mate’s Vault.

2

Select the View an Attachment action.

3

Provide the required fields: Attachment ID and Output Type.

4

If Output Type is Save to Mate Drive, specify the File Name and Folder Path.

5

Execute the action to retrieve or save the attachment.

Inputs

Sample Output
{
    "application_id": "186be5ce-f8ed-4757-86ce-4fc870b3981b",
    "name": "Ivanti Upload Attachment",
    "fetch_fields": {
      "inputs": [],
      "field_steps": [],
      "excludes": [],
      "only_last_children": true
    },
    "static_fields": [],
    "display_names": {},
    "input_value_options": {
      "choose": {
        "type": "select",
        "option_fill_type": "static",
        "option_configuration": [
          {
            "name": "Base64 code",
            "value": "base64"
          },
          {
            "name": "Save to Mate Drive",
            "value": "mate"
          }
        ]
      }
    },
    "outsource_field_map": {},
    "sample_response": {
      "key": "output",
      "value": {
        "response": "code"
      }
    }
  }

View an Incident

Description and Purpose

The View an Incident action retrieves details of a specified incident in Ivanti Service Manager.

Usage Stepper

1

Add Ivanti Service Manager credentials to Autom Mate’s Vault.

2

Select the View an Incident action.

3

Provide the required field: Incident.

4

Execute the action to retrieve incident details.

Inputs

Sample Output
{
    "application_id": "186be5ce-f8ed-4757-86ce-4fc870b3981b",
    "name": "Ivanti View an Incident",
    "fetch_fields": {
      "inputs": [],
      "field_steps": [],
      "excludes": [],
      "only_last_children": true
    },
    "static_fields": [],
    "display_names": {},
    "input_value_options": {
      "incident": {
        "type": "string",
        "option_fill_type": "dynamic",
        "option_configuration": {
          "path": "/api/odata/businessobject/incidents?$top=100",
          "type": "select",
          "method": "GET",
          "field_map": {
            "path": "value",
            "value": "*.RecId",
            "display_name": "*.Subject"
          },
          "body_param": {},
          "field_path": "",
          "query_param": {}
        }
      }
    },
    "outsource_field_map": {},
    "sample_response": {
      "key": "output",
      "value": {
        "@odata.context": "https://autommate-try.trysaasiteu.com/api/odata/$metadata#incidents/$entity",
        "ActualCategory_Valid": "14348C1FFA044D8AB1E93005B4A0A287",
        "ActualCategory": "Missing Item",
        "Category_Valid": "14348C1FFA044D8AB1E93005B4A0A287",
        "Category": "Missing Item",
        "CauseCode_Valid": "E2489F3F7DA34B898CCD9569CA5541F2",
        "CauseCode": "Other",
        "ClosedBy": "JClerk",
        "ClosedDateTime": "2023-12-16T08:09:48Z",
        "ClosedDuration": 520020,
        "CreatedBy": "JClerk",
        "CreatedDateTime": "2023-12-10T07:42:48Z",
        "Email": "[email protected]",
        "FirstCallResolution": false,
        "Impact_Valid": "1AFFC174C7EA4AB79CCA6B15EB67006D",
        "Impact": "Medium",
        "IncidentNumber": 10244,
        "IsNotification": true,
        "IsVIP": false,
        "IsWorkAround": false,
        "LastModBy": "Johnny.Ivanti",
        "LastModDateTime": "2024-06-29T06:25:04.36Z",
        "Phone": "+61.2.8080.3300\r\n",
        "Priority_Valid": "29CD5D78E16F4D82916C3E933A600096",
        "Priority": "3",
        "ProfileFullName": "Karen R Davidson",
        "ProfileLink_Category": "Employee",
        "ProfileLink_RecID": "E07CFB09AB324E0E8D49993D3F0C3C75",
        "ProfileLink": "E07CFB09AB324E0E8D49993D3F0C3C75",
        "RecId": "003B58C0B4554E4BAA30DFD88876582A",
        "Resolution": "Resolved with user",
        "Service_Valid": "1D2C6534C7F247B3A81DF7C205F48DCA",
        "Service": "Facilities Management",
        "SLA": "",
        "SLALink_Category": null,
        "SLALink_RecID": null,
        "SLALink": null,
        "Source_Valid": "FF0467C231124B2FA2DB2156632C8A92",
        "Source": "Email",
        "Status_Valid": "2905321A3B12477A82E94E289F47786B",
        "Status": "Closed",
        "Subject": "Remote control for projector in Boardroom is are missing ",
        "Symptom": "This is an issue as it is roof mounted and cannot be switched on/off without the remote",
        "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE",
        "Urgency": "Medium",
        "LoginId": "KDavidson",
        "Owner_Valid": "5918944FE08C4F088C5E02E27DB7C6E3",
        "Owner": "Jacob.Clerk",
        "OwnerTeam_Valid": "2E4BABD54FB9420D94F836F0D9B80C47",
        "OwnerTeam": "Service Desk",
        "OwnerType": "Profile.Employee",
        "IsNewRecord": false,
        "AlternateContactLink_Category": null,
        "AlternateContactLink_RecID": null,
        "AlternateContactLink": null,
        "ResolvedDateTime": "2023-12-13T07:42:48Z",
        "ResolvedBy": "JClerk",
        "HoursOfOperation_Valid": null,
        "HoursOfOperation": "Weekly HOP",
        "OwnerEmail": "[email protected]",
        "OwnerTeamEmail": "[email protected]",
        "OwnershipAssignmentEmail": "[email protected]",
        "CustomerLocation_Valid": null,
        "CustomerLocation": "Western Europe",
        "IsReportedByAlternateContact": false,
        "ResolutionEscLink_Category": "Frs_data_escalation_watch",
        "ResolutionEscLink_RecID": null,
        "ResolutionEscLink": null,
        "ResponseEscLink_Category": "Frs_data_escalation_watch",
        "ResponseEscLink_RecID": null,
        "ResponseEscLink": null,
        "WaitingEscLink_Category": "Frs_data_escalation_watch",
        "WaitingEscLink_RecID": null,
        "WaitingEscLink": null,
        "ClosingEscLink_Category": "Frs_data_escalation_watch",
        "ClosingEscLink_RecID": null,
        "ClosingEscLink": null,
        "AlternateContactEmail": null,
        "OrganizationUnitID": null,
        "ReportingOrgUnitID_Valid": null,
        "ReportingOrgUnitID": null,
        "TypeOfIncident": "Failure",
        "AlternateContactPhone": null,
        "TeamManagerEmail": "[email protected]",
        "ProblemLink_Category": null,
        "ProblemLink_RecID": null,
        "ProblemLink": null,
        "CustomerDepartment": "Accounting",
        "ActualService_Valid": "1D2C6534C7F247B3A81DF7C205F48DCA",
        "ActualService": "Facilities Management",
        "CostPerMinute_Currency": "USD",
        "CostPerMinute_CurrencyValid": null,
        "CostPerMinute": "0.4000",
        "IsInFinalState": false,
        "IsReclassifiedForResolution": false,
        "KnowledgeLink_Category": null,
        "KnowledgeLink_RecID": null,
        "KnowledgeLink": null,
        "PreviousState": null,
        "ResolvedByIncidentNumber": null,
        "TotalTimeSpent": 170.00,
        "RespondedBy": null,
        "RespondedDateTime": null,
        "OrgUnitLink_Category": "OrganizationalUnit",
        "OrgUnitLink_RecID": null,
        "OrgUnitLink": null,
        "OwningOrgUnitId_Valid": "FA9C9DD75EF9455CBC892F65691A1E7F",
        "OwningOrgUnitId": "Corporate IT Operations",
        "ProgressBarPosition": "5",
        "ResolvedByType": "Agent",
        "ReportedBy": null,
        "NewNotes": null,
        "CreatedByType": "Web Client",
        "SLADisplayText": "",
        "ServiceReqLink_Category": null,
        "ServiceReqLink_RecID": null,
        "ServiceReqLink": null,
        "ReadOnly": true,
        "Cost_Currency": "USD",
        "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8",
        "Cost": "1.0000",
        "IncidentDetailWorkflowTag": null,
        "IncidentDetailSummary": null,
        "IsApprovalNeeded": false,
        "Approver_Valid": null,
        "Approver": null,
        "IsDSMTaskExisted": false,
        "ApprovalStatus": null,
        "SocialTextHeader": "Incident 10244: Remote control for projector in Boardroom is are missing ",
        "Subcategory_Valid": null,
        "Subcategory": null,
        "helpdesk_Priority_Valid": null,
        "helpdesk_Priority": null,
        "ViewType": null,
        "IncidentNetworkUserName": null,
        "SendSurveyNotification": false,
        "EntityLink_Category": "OrganizationalUnit",
        "EntityLink_RecID": "815EF0374C67434E9BD6967468F95F74",
        "EntityLink": "815EF0374C67434E9BD6967468F95F74",
        "EventCIRecId": null,
        "IsMasterIncident": false,
        "IsResolvedByMaster": false,
        "MasterIncidentLink_Category": null,
        "MasterIncidentLink_RecID": null,
        "MasterIncidentLink": null,
        "ServiceOwnerEmail": null,
        "IsRelatedIncidentUpdate": false,
        "IsRelatedIncidentResolutionUpdate": false,
        "IsUnRead": false,
        "HRCaseLink_Category": null,
        "HRCaseLink_RecID": null,
        "HRCaseLink": null,
        "ivnt_RequestforInformationorData": false,
        "ivnt_UpdateRFI": null,
        "AddChatconversationtoActivityHistory": false,
        "ivnt_TeamsUserDetailsLink_Category": null,
        "ivnt_TeamsUserDetailsLink_RecID": null,
        "ivnt_TeamsUserDetailsLink": null,
        "VirimaAssetID": null,
        "RecommendedCategory": null,
        "RecommendedService": null,
        "RecommendedSubCategory": null,
        "Accuracy": null,
        "IsRecommended": false,
        "RecomService": null,
        "RecomCategory": null,
        "RecomSubCategory": null,
        "IsRunTicketClassification": false,
        "GRCRiskLink_Category": null,
        "GRCRiskLink_RecID": null,
        "GRCRiskLink": null,
        "nrn_SummaryHistory": null
    }
    }
  }

View Business Objects

Description and Purpose

The View Business Objects action retrieves a list of business objects from Ivanti Service Manager. Users can apply filters to customize the results.

Usage Stepper

1

Add Ivanti Service Manager credentials to Autom Mate’s Vault.

2

Select the View Business Objects action.

3

Provide the required field: Business Objects.

4

If needed, specify filters to customize the results.

5

Execute the action to retrieve the business objects.

Inputs

Sample Output
{
    "application_id": "186be5ce-f8ed-4757-86ce-4fc870b3981b",
    "name": "Ivanti View Business Objects",
    "fetch_fields": {
      "inputs": [],
      "field_steps": [],
      "excludes": [],
      "only_last_children": true
    },
    "static_fields": [],
    "display_names": {},
    "input_value_options": {
      "business_objects": {
        "type": "select",
        "option_fill_type": "static",
        "option_configuration": [
          {
            "name": "Changes",
            "value": "changes"
          },
          {
            "name": "Checklists",
            "value": "checklists"
          },
          {
            "name": "Configuration Items",
            "value": "cis"
          },
          {
            "name": "Employees",
            "value": "employees"
          },
          {
            "name": "GRC Risks",
            "value": "ivnt_grcrisks"
          },
          {
            "name": "Incidents",
            "value": "incidents"
          },
          {
            "name": "Journal Emails",
            "value": "Journal__emails"
          },
          {
            "name": "Journal Notes",
            "value": "journal__notess"
          },
          {
            "name": "Knowledge Articles",
            "value": "frs_knowledges"
          },
          {
            "name": "Organizational Units",
            "value": "organizationalunits"
          },
          {
            "name": "Problem Categories",
            "value": "problemcategorys"
          },
          {
            "name": "Problems",
            "value": "problems"
          },
          {
            "name": "Projects",
            "value": "frs_projects"
          },
          {
            "name": "Project Roles",
            "value": "nrn_projectroles"
          },
          {
            "name": "Purchase Line Items",
            "value": "ivnt_purchaselineitems"
          },
          {
            "name": "Release Projects",
            "value": "releaseprojects"
          },
          {
            "name": "Requests",
            "value": "requests"
          },
          {
            "name": "Security Incidents",
            "value": "ivnt_securityincidents"
          },
          {
            "name": "Service Agreements",
            "value": "serviceagreements"
          },
          {
            "name": "Service Requests",
            "value": "servicereqs"
          },
          {
            "name": "Service Types",
            "value": "servicetypes"
          },
          {
            "name": "Tasks",
            "value": "tasks"
          },
          {
            "name": "Task Catalogs",
            "value": "taskcatalogs"
          }
        ]
      }
    },
    "outsource_field_map": {},
    "sample_response": {
      "key": "output",
      "value": [
        {
          "ActualCategory_Valid": "CBE3ED4E7AC8465EAE3CABF00B31FCFE",
          "ActualCategory": "Device Failure",
          "Category_Valid": "CBE3ED4E7AC8465EAE3CABF00B31FCFE",
          "Category": "Device Failure",
          "CauseCode_Valid": "E2489F3F7DA34B898CCD9569CA5541F2",
          "CauseCode": "Other",
          "ClosedBy": "SDavis",
          "ClosedDateTime": "2024-02-21T14:17:56Z",
          "ClosedDuration": 336204,
          "CreatedBy": "SDavis",
          "CreatedDateTime": "2024-02-17T16:54:32Z",
          "Email": "[email protected]",
          "FirstCallResolution": true,
          "Impact_Valid": "1AFFC174C7EA4AB79CCA6B15EB67006D",
          "Impact": "Medium",
          "IncidentNumber": 10346,
          "IsNotification": true,
          "IsVIP": false,
          "IsWorkAround": false,
          "LastModBy": "Johnny.Ivanti",
          "LastModDateTime": "2024-06-29T06:25:04.36Z",
          "Phone": "+1 719.531.5007\r\n",
          "Priority_Valid": "29CD5D78E16F4D82916C3E933A600096",
          "Priority": "3",
          "ProfileFullName": "Mike R Evans",
          "ProfileLink_Category": "Employee",
          "ProfileLink_RecID": "D8342C7C45BB483CA23641E52427A8F8",
          "ProfileLink": "D8342C7C45BB483CA23641E52427A8F8",
          "RecId": "2A217993DAEF446CAF8BCD21FDAD6B2A",
          "Resolution": "Resolved with user",
          "Service_Valid": "164A2AB6ED554D80B3BE0B06C29DCC1A",
          "Service": "Desktop Service",
          "SLA": "Desktop Service (Gold) for Corporate Sales",
          "SLALink_Category": null,
          "SLALink_RecID": "99CE40FD528A46D78578E47E28F046F6",
          "SLALink": "99CE40FD528A46D78578E47E28F046F6",
          "Source_Valid": "EF789CE160E742F99623DBB4D29C045C",
          "Source": "Phone",
          "Status_Valid": "2905321A3B12477A82E94E289F47786B",
          "Status": "Closed",
          "Subject": "Computer is making grinding noises",
          "Symptom": "Computer is making grinding noises and smells like hot rubber.",
          "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE",
          "Urgency": "Medium",
          "LoginId": "MEvans",
          "Owner_Valid": "7C0627F39103475EA51B94E023259F12",
          "Owner": "Summer.Davis",
          "OwnerTeam_Valid": "2E4BABD54FB9420D94F836F0D9B80C47",
          "OwnerTeam": "Service Desk",
          "OwnerType": "Profile.Employee",
          "IsNewRecord": false,
          "AlternateContactLink_Category": null,
          "AlternateContactLink_RecID": null,
          "AlternateContactLink": null,
          "ResolvedDateTime": "2024-02-18T13:50:56Z",
          "ResolvedBy": "SDavis",
          "HoursOfOperation_Valid": null,
          "HoursOfOperation": "Weekly HOP",
          "OwnerEmail": "[email protected]",
          "OwnerTeamEmail": "[email protected]",
          "OwnershipAssignmentEmail": "[email protected]",
          "CustomerLocation_Valid": null,
          "CustomerLocation": "East Coast",
          "IsReportedByAlternateContact": false,
          "ResolutionEscLink_Category": "Frs_data_escalation_watch",
          "ResolutionEscLink_RecID": null,
          "ResolutionEscLink": null,
          "ResponseEscLink_Category": "Frs_data_escalation_watch",
          "ResponseEscLink_RecID": null,
          "ResponseEscLink": null,
          "WaitingEscLink_Category": "Frs_data_escalation_watch",
          "WaitingEscLink_RecID": null,
          "WaitingEscLink": null,
          "ClosingEscLink_Category": "Frs_data_escalation_watch",
          "ClosingEscLink_RecID": null,
          "ClosingEscLink": null,
          "AlternateContactEmail": null,
          "OrganizationUnitID": null,
          "ReportingOrgUnitID_Valid": null,
          "ReportingOrgUnitID": null,
          "TypeOfIncident": "Failure",
          "AlternateContactPhone": null,
          "TeamManagerEmail": "[email protected]",
          "ProblemLink_Category": null,
          "ProblemLink_RecID": null,
          "ProblemLink": null,
          "CustomerDepartment": "Facilities Services",
          "ActualService_Valid": "164A2AB6ED554D80B3BE0B06C29DCC1A",
          "ActualService": "Desktop Service",
          "CostPerMinute_Currency": "USD",
          "CostPerMinute_CurrencyValid": null,
          "CostPerMinute": "0.4000",
          "IsInFinalState": false,
          "IsReclassifiedForResolution": false,
          "KnowledgeLink_Category": null,
          "KnowledgeLink_RecID": null,
          "KnowledgeLink": null,
          "PreviousState": null,
          "ResolvedByIncidentNumber": null,
          "TotalTimeSpent": 90,
          "RespondedBy": null,
          "RespondedDateTime": null,
          "OrgUnitLink_Category": "OrganizationalUnit",
          "OrgUnitLink_RecID": null,
          "OrgUnitLink": null,
          "OwningOrgUnitId_Valid": "FA9C9DD75EF9455CBC892F65691A1E7F",
          "OwningOrgUnitId": "Corporate IT Operations",
          "ProgressBarPosition": "5",
          "ResolvedByType": "Agentless Resolution - Self Service FAQ",
          "ReportedBy": null,
          "NewNotes": null,
          "CreatedByType": "Self Service",
          "SLADisplayText": "Desktop Service (Gold) for Corporate Sales",
          "ServiceReqLink_Category": null,
          "ServiceReqLink_RecID": null,
          "ServiceReqLink": null,
          "ReadOnly": true,
          "Cost_Currency": "USD",
          "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8",
          "Cost": "108.0000",
          "IncidentDetailWorkflowTag": null,
          "IncidentDetailSummary": null,
          "IsApprovalNeeded": false,
          "Approver_Valid": null,
          "Approver": null,
          "IsDSMTaskExisted": false,
          "ApprovalStatus": null,
          "SocialTextHeader": "Incident 10346: Computer is making grinding noises",
          "Subcategory_Valid": null,
          "Subcategory": null,
          "helpdesk_Priority_Valid": null,
          "helpdesk_Priority": null,
          "ViewType": null,
          "IncidentNetworkUserName": null,
          "SendSurveyNotification": false,
          "EntityLink_Category": "OrganizationalUnit",
          "EntityLink_RecID": "C5343982AE4742E2AAB2AE635BB49A67",
          "EntityLink": "C5343982AE4742E2AAB2AE635BB49A67",
          "EventCIRecId": null,
          "IsMasterIncident": false,
          "IsResolvedByMaster": false,
          "MasterIncidentLink_Category": null,
          "MasterIncidentLink_RecID": null,
          "MasterIncidentLink": null,
          "ServiceOwnerEmail": null,
          "IsRelatedIncidentUpdate": false,
          "IsRelatedIncidentResolutionUpdate": false,
          "IsUnRead": false,
          "HRCaseLink_Category": null,
          "HRCaseLink_RecID": null,
          "HRCaseLink": null,
          "ivnt_RequestforInformationorData": false,
          "ivnt_UpdateRFI": null,
          "AddChatconversationtoActivityHistory": false,
          "ivnt_TeamsUserDetailsLink_Category": null,
          "ivnt_TeamsUserDetailsLink_RecID": null,
          "ivnt_TeamsUserDetailsLink": null,
          "VirimaAssetID": null,
          "RecommendedCategory": null,
          "RecommendedService": null,
          "RecommendedSubCategory": null,
          "Accuracy": null,
          "IsRecommended": false,
          "RecomService": null,
          "RecomCategory": null,
          "RecomSubCategory": null,
          "IsRunTicketClassification": false,
          "GRCRiskLink_Category": null,
          "GRCRiskLink_RecID": null,
          "GRCRiskLink": null,
          "nrn_SummaryHistory": null
        }
      ]
    }
  }

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