# Ivanti Service Manager

## **Introduction**

This document provides a comprehensive guide for integrating Ivanti Service Manager with Autom Mate. It includes credential setup, details about available actions, and step-by-step instructions for leveraging Autom Mate to automate IT service management processes.

***

## **What is Ivanti Service Manager?**

Ivanti Service Manager is a robust IT service management (ITSM) solution that supports organizations in managing incidents, service requests, problems, and changes. It provides a centralized platform for streamlining IT operations and delivering exceptional service experiences.

***

## **Autom Mate Integration with Ivanti Service Manager**

The Autom Mate integration with Ivanti Service Manager enables users to automate a wide range of IT service management workflows. Autom Mate offers predefined actions that interact seamlessly with Ivanti Service Manager’s APIs, allowing users to create, update, and retrieve records, manage incidents, and streamline service operations.

***

## **Credentials**

To connect Autom Mate to Ivanti Service Manager, credentials must be added to the Autom Mate Vault. The integration uses **API-KEY Authentication**.

### **API-KEY Authentication**

API-KEY Authentication ensures secure communication with Ivanti Service Manager using an API URL and API Key.

#### **Steps to Add Credential**

{% stepper %}
{% step %}
Navigate to the Vault and click **Add New Credential**.
{% endstep %}

{% step %}
Fill in the required fields:

1. **Connector Name**: Provide a friendly, globally recognizable name for the connection.
2. **Authentication Type**: Select `API-KEY`.
3. **API URL**: Enter the Ivanti API URL provided by your Ivanti Service Manager administrator.
4. **API Key**: Provide the API Key for your Ivanti Service Manager product.
   {% endstep %}

{% step %}
Save the credential to complete the setup.
{% endstep %}
{% endstepper %}

These credentials ensure secure communication between Autom Mate and Ivanti Service Manager, enabling authorized access to perform actions.

***

## **How to Use Actions**

### **Create Incident**

#### **Description and Purpose**

The **Create Incident** action allows users to create a new incident record in Ivanti Service Manager. Users can define the required fields through the data manager, and the outputs will vary depending on the configured fields.

#### **Usage Stepper**

{% stepper %}
{% step %}
Add Ivanti Service Manager credentials to Autom Mate’s Vault.
{% endstep %}

{% step %}
Select the **Create Incident** action.
{% endstep %}

{% step %}
Configure the required fields using the data manager.
{% endstep %}

{% step %}
Execute the action to create the incident.
{% endstep %}
{% endstepper %}

{% hint style="success" %}
**Inputs**

* **Default Inputs**: None. Users can configure the required fields using the data manager.
  {% endhint %}

<details>

<summary>Sample Output</summary>

```json
{
    "application_id": "186be5ce-f8ed-4757-86ce-4fc870b3981b",
    "name": "Ivanti Create Incident",
    "fetch_fields": {
      "inputs": [],
      "field_steps": [],
      "excludes": [],
      "only_last_children": true
    },
    "static_fields": [
      {
        "name": "ActualCategory_Valid",
        "type": "string",
        "value": "14348C1FFA044D8AB1E93005B4A0A287",
        "description": "",
        "display_name": "ActualCategory_Valid"
      },
      {
        "name": "ActualCategory",
        "type": "string",
        "value": "Missing Item",
        "description": "",
        "display_name": "ActualCategory"
      },
      {
        "name": "Category_Valid",
        "type": "string",
        "value": "14348C1FFA044D8AB1E93005B4A0A287",
        "description": "",
        "display_name": "Category_Valid"
      },
      {
        "name": "Category",
        "type": "string",
        "value": "Missing Item",
        "description": "",
        "display_name": "Category"
      },
      {
        "name": "CauseCode_Valid",
        "type": "string",
        "value": "E2489F3F7DA34B898CCD9569CA5541F2",
        "description": "",
        "display_name": "CauseCode_Valid"
      },
      {
        "name": "CauseCode",
        "type": "string",
        "value": "Other",
        "description": "",
        "display_name": "CauseCode"
      },
      {
        "name": "ClosedBy",
        "type": "string",
        "value": "JClerk",
        "description": "",
        "display_name": "ClosedBy"
      },
      {
        "name": "ClosedDateTime",
        "type": "string",
        "value": "2023-12-16T08:09:48Z",
        "description": "",
        "display_name": "ClosedDateTime"
      },
      {
        "name": "ClosedDuration",
        "type": "number",
        "value": 520020,
        "description": "",
        "display_name": "ClosedDuration"
      },
      {
        "name": "CreatedBy",
        "type": "string",
        "value": "JClerk",
        "description": "",
        "display_name": "CreatedBy"
      },
      {
        "name": "CreatedDateTime",
        "type": "string",
        "value": "2023-12-10T07:42:48Z",
        "description": "",
        "display_name": "CreatedDateTime"
      },
      {
        "name": "Email",
        "type": "string",
        "value": "KDavidson@saasitdemo.com",
        "description": "",
        "display_name": "Email"
      },
      {
        "name": "FirstCallResolution",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "FirstCallResolution"
      },
      {
        "name": "Impact_Valid",
        "type": "string",
        "value": "1AFFC174C7EA4AB79CCA6B15EB67006D",
        "description": "",
        "display_name": "Impact_Valid"
      },
      {
        "name": "Impact",
        "type": "string",
        "value": "Medium",
        "description": "",
        "display_name": "Impact"
      },
      {
        "name": "IsNotification",
        "type": "boolean",
        "value": true,
        "description": "",
        "display_name": "IsNotification"
      },
      {
        "name": "IsVIP",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsVIP"
      },
      {
        "name": "IsWorkAround",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsWorkAround"
      },
      {
        "name": "LastModBy",
        "type": "string",
        "value": "Johnny.Ivanti",
        "description": "",
        "display_name": "LastModBy"
      },
      {
        "name": "LastModDateTime",
        "type": "string",
        "value": "2024-06-29T06:25:04.36Z",
        "description": "",
        "display_name": "LastModDateTime"
      },
      {
        "name": "Phone",
        "type": "string",
        "value": "+61.2.8080.3300\r\n",
        "description": "",
        "display_name": "Phone"
      },
      {
        "name": "Priority_Valid",
        "type": "string",
        "value": "29CD5D78E16F4D82916C3E933A600096",
        "description": "",
        "display_name": "Priority_Valid"
      },
      {
        "name": "Priority",
        "type": "string",
        "value": "3",
        "description": "",
        "display_name": "Priority"
      },
      {
        "name": "ProfileFullName",
        "type": "string",
        "value": "Karen R Davidson",
        "description": "",
        "display_name": "ProfileFullName"
      },
      {
        "name": "ProfileLink_Category",
        "type": "string",
        "value": "Employee",
        "description": "",
        "display_name": "ProfileLink_Category"
      },
      {
        "name": "ProfileLink_RecID",
        "type": "string",
        "value": "E07CFB09AB324E0E8D49993D3F0C3C75",
        "description": "",
        "display_name": "ProfileLink_RecID"
      },
      {
        "name": "ProfileLink",
        "type": "string",
        "value": "E07CFB09AB324E0E8D49993D3F0C3C75",
        "description": "",
        "display_name": "ProfileLink"
      },
      {
        "name": "Resolution",
        "type": "string",
        "value": "Resolved with user",
        "description": "",
        "display_name": "Resolution"
      },
      {
        "name": "Service_Valid",
        "type": "string",
        "value": "1D2C6534C7F247B3A81DF7C205F48DCA",
        "description": "",
        "display_name": "Service_Valid"
      },
      {
        "name": "Service",
        "type": "string",
        "value": "Facilities Management",
        "description": "",
        "display_name": "Service"
      },
      {
        "name": "SLA",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "SLA"
      },
      {
        "name": "SLALink_Category",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "SLALink_Category"
      },
      {
        "name": "SLALink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "SLALink_RecID"
      },
      {
        "name": "SLALink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "SLALink"
      },
      {
        "name": "Source_Valid",
        "type": "string",
        "value": "FF0467C231124B2FA2DB2156632C8A92",
        "description": "",
        "display_name": "Source_Valid"
      },
      {
        "name": "Source",
        "type": "string",
        "value": "Email",
        "description": "",
        "display_name": "Source"
      },
      {
        "name": "Status_Valid",
        "type": "string",
        "value": "2905321A3B12477A82E94E289F47786B",
        "description": "",
        "display_name": "Status_Valid"
      },
      {
        "name": "Status",
        "type": "string",
        "value": "Closed",
        "description": "",
        "display_name": "Status"
      },
      {
        "name": "Subject",
        "type": "string",
        "value": "Remote control for projector in Boardroom is are missing ",
        "description": "",
        "display_name": "Subject"
      },
      {
        "name": "Symptom",
        "type": "string",
        "value": "This is an issue as it is roof mounted and cannot be switched on/off without the remote",
        "description": "",
        "display_name": "Symptom"
      },
      {
        "name": "Urgency_Valid",
        "type": "string",
        "value": "44021B6CC6E44E598868C4B3306053AE",
        "description": "",
        "display_name": "Urgency_Valid"
      },
      {
        "name": "Urgency",
        "type": "string",
        "value": "Medium",
        "description": "",
        "display_name": "Urgency"
      },
      {
        "name": "LoginId",
        "type": "string",
        "value": "KDavidson",
        "description": "",
        "display_name": "LoginId"
      },
      {
        "name": "Owner_Valid",
        "type": "string",
        "value": "5918944FE08C4F088C5E02E27DB7C6E3",
        "description": "",
        "display_name": "Owner_Valid"
      },
      {
        "name": "Owner",
        "type": "string",
        "value": "Jacob.Clerk",
        "description": "",
        "display_name": "Owner"
      },
      {
        "name": "OwnerTeam_Valid",
        "type": "string",
        "value": "2E4BABD54FB9420D94F836F0D9B80C47",
        "description": "",
        "display_name": "OwnerTeam_Valid"
      },
      {
        "name": "OwnerTeam",
        "type": "string",
        "value": "Service Desk",
        "description": "",
        "display_name": "OwnerTeam"
      },
      {
        "name": "OwnerType",
        "type": "string",
        "value": "Profile.Employee",
        "description": "",
        "display_name": "OwnerType"
      },
      {
        "name": "IsNewRecord",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsNewRecord"
      },
      {
        "name": "AlternateContactLink_Category",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "AlternateContactLink_Category"
      },
      {
        "name": "AlternateContactLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "AlternateContactLink_RecID"
      },
      {
        "name": "AlternateContactLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "AlternateContactLink"
      },
      {
        "name": "ResolvedDateTime",
        "type": "string",
        "value": "2023-12-13T07:42:48Z",
        "description": "",
        "display_name": "ResolvedDateTime"
      },
      {
        "name": "ResolvedBy",
        "type": "string",
        "value": "JClerk",
        "description": "",
        "display_name": "ResolvedBy"
      },
      {
        "name": "HoursOfOperation_Valid",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "HoursOfOperation_Valid"
      },
      {
        "name": "HoursOfOperation",
        "type": "string",
        "value": "Weekly HOP",
        "description": "",
        "display_name": "HoursOfOperation"
      },
      {
        "name": "OwnerEmail",
        "type": "string",
        "value": "jacob.Clerk@saasitdemo.com",
        "description": "",
        "display_name": "OwnerEmail"
      },
      {
        "name": "OwnerTeamEmail",
        "type": "string",
        "value": "change@example.com",
        "description": "",
        "display_name": "OwnerTeamEmail"
      },
      {
        "name": "OwnershipAssignmentEmail",
        "type": "string",
        "value": "change@example.com",
        "description": "",
        "display_name": "OwnershipAssignmentEmail"
      },
      {
        "name": "CustomerLocation_Valid",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "CustomerLocation_Valid"
      },
      {
        "name": "CustomerLocation",
        "type": "string",
        "value": "Western Europe",
        "description": "",
        "display_name": "CustomerLocation"
      },
      {
        "name": "IsReportedByAlternateContact",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsReportedByAlternateContact"
      },
      {
        "name": "ResolutionEscLink_Category",
        "type": "string",
        "value": "Frs_data_escalation_watch",
        "description": "",
        "display_name": "ResolutionEscLink_Category"
      },
      {
        "name": "ResolutionEscLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ResolutionEscLink_RecID"
      },
      {
        "name": "ResolutionEscLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ResolutionEscLink"
      },
      {
        "name": "ResponseEscLink_Category",
        "type": "string",
        "value": "Frs_data_escalation_watch",
        "description": "",
        "display_name": "ResponseEscLink_Category"
      },
      {
        "name": "ResponseEscLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ResponseEscLink_RecID"
      },
      {
        "name": "ResponseEscLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ResponseEscLink"
      },
      {
        "name": "WaitingEscLink_Category",
        "type": "string",
        "value": "Frs_data_escalation_watch",
        "description": "",
        "display_name": "WaitingEscLink_Category"
      },
      {
        "name": "WaitingEscLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "WaitingEscLink_RecID"
      },
      {
        "name": "WaitingEscLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "WaitingEscLink"
      },
      {
        "name": "ClosingEscLink_Category",
        "type": "string",
        "value": "Frs_data_escalation_watch",
        "description": "",
        "display_name": "ClosingEscLink_Category"
      },
      {
        "name": "ClosingEscLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ClosingEscLink_RecID"
      },
      {
        "name": "ClosingEscLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ClosingEscLink"
      },
      {
        "name": "AlternateContactEmail",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "AlternateContactEmail"
      },
      {
        "name": "OrganizationUnitID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "OrganizationUnitID"
      },
      {
        "name": "ReportingOrgUnitID_Valid",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ReportingOrgUnitID_Valid"
      },
      {
        "name": "ReportingOrgUnitID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ReportingOrgUnitID"
      },
      {
        "name": "TypeOfIncident",
        "type": "string",
        "value": "Failure",
        "description": "",
        "display_name": "TypeOfIncident"
      },
      {
        "name": "AlternateContactPhone",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "AlternateContactPhone"
      },
      {
        "name": "TeamManagerEmail",
        "type": "string",
        "value": "change@example.com",
        "description": "",
        "display_name": "TeamManagerEmail"
      },
      {
        "name": "ProblemLink_Category",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ProblemLink_Category"
      },
      {
        "name": "ProblemLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ProblemLink_RecID"
      },
      {
        "name": "ProblemLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ProblemLink"
      },
      {
        "name": "CustomerDepartment",
        "type": "string",
        "value": "Accounting",
        "description": "",
        "display_name": "CustomerDepartment"
      },
      {
        "name": "ActualService_Valid",
        "type": "string",
        "value": "1D2C6534C7F247B3A81DF7C205F48DCA",
        "description": "",
        "display_name": "ActualService_Valid"
      },
      {
        "name": "ActualService",
        "type": "string",
        "value": "Facilities Management",
        "description": "",
        "display_name": "ActualService"
      },
      {
        "name": "CostPerMinute_Currency",
        "type": "string",
        "value": "USD",
        "description": "",
        "display_name": "CostPerMinute_Currency"
      },
      {
        "name": "CostPerMinute_CurrencyValid",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "CostPerMinute_CurrencyValid"
      },
      {
        "name": "CostPerMinute",
        "type": "string",
        "value": "0.4000",
        "description": "",
        "display_name": "CostPerMinute"
      },
      {
        "name": "IsInFinalState",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsInFinalState"
      },
      {
        "name": "IsReclassifiedForResolution",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsReclassifiedForResolution"
      },
      {
        "name": "KnowledgeLink_Category",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "KnowledgeLink_Category"
      },
      {
        "name": "KnowledgeLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "KnowledgeLink_RecID"
      },
      {
        "name": "KnowledgeLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "KnowledgeLink"
      },
      {
        "name": "PreviousState",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "PreviousState"
      },
      {
        "name": "ResolvedByIncidentNumber",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ResolvedByIncidentNumber"
      },
      {
        "name": "TotalTimeSpent",
        "type": "number",
        "value": 170,
        "description": "",
        "display_name": "TotalTimeSpent"
      },
      {
        "name": "RespondedBy",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "RespondedBy"
      },
      {
        "name": "RespondedDateTime",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "RespondedDateTime"
      },
      {
        "name": "OrgUnitLink_Category",
        "type": "string",
        "value": "OrganizationalUnit",
        "description": "",
        "display_name": "OrgUnitLink_Category"
      },
      {
        "name": "OrgUnitLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "OrgUnitLink_RecID"
      },
      {
        "name": "OrgUnitLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "OrgUnitLink"
      },
      {
        "name": "OwningOrgUnitId_Valid",
        "type": "string",
        "value": "FA9C9DD75EF9455CBC892F65691A1E7F",
        "description": "",
        "display_name": "OwningOrgUnitId_Valid"
      },
      {
        "name": "OwningOrgUnitId",
        "type": "string",
        "value": "Corporate IT Operations",
        "description": "",
        "display_name": "OwningOrgUnitId"
      },
      {
        "name": "ProgressBarPosition",
        "type": "string",
        "value": "5",
        "description": "",
        "display_name": "ProgressBarPosition"
      },
      {
        "name": "ResolvedByType",
        "type": "string",
        "value": "Agent",
        "description": "",
        "display_name": "ResolvedByType"
      },
      {
        "name": "ReportedBy",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ReportedBy"
      },
      {
        "name": "NewNotes",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "NewNotes"
      },
      {
        "name": "CreatedByType",
        "type": "string",
        "value": "Web Client",
        "description": "",
        "display_name": "CreatedByType"
      },
      {
        "name": "SLADisplayText",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "SLADisplayText"
      },
      {
        "name": "ServiceReqLink_Category",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ServiceReqLink_Category"
      },
      {
        "name": "ServiceReqLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ServiceReqLink_RecID"
      },
      {
        "name": "ServiceReqLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ServiceReqLink"
      },
      {
        "name": "Cost_Currency",
        "type": "string",
        "value": "USD",
        "description": "",
        "display_name": "Cost_Currency"
      },
      {
        "name": "Cost_CurrencyValid",
        "type": "string",
        "value": "146723BF5B8F45FBBC59240C28E3DBC8",
        "description": "",
        "display_name": "Cost_CurrencyValid"
      },
      {
        "name": "Cost",
        "type": "string",
        "value": "1.0000",
        "description": "",
        "display_name": "Cost"
      },
      {
        "name": "IncidentDetailWorkflowTag",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "IncidentDetailWorkflowTag"
      },
      {
        "name": "IncidentDetailSummary",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "IncidentDetailSummary"
      },
      {
        "name": "IsApprovalNeeded",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsApprovalNeeded"
      },
      {
        "name": "Approver_Valid",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "Approver_Valid"
      },
      {
        "name": "Approver",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "Approver"
      },
      {
        "name": "IsDSMTaskExisted",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsDSMTaskExisted"
      },
      {
        "name": "ApprovalStatus",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ApprovalStatus"
      },
      {
        "name": "SocialTextHeader",
        "type": "string",
        "value": "Incident 10244: Remote control for projector in Boardroom is are missing ",
        "description": "",
        "display_name": "SocialTextHeader"
      },
      {
        "name": "Subcategory_Valid",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "Subcategory_Valid"
      },
      {
        "name": "Subcategory",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "Subcategory"
      },
      {
        "name": "helpdesk_Priority_Valid",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "helpdesk_Priority_Valid"
      },
      {
        "name": "helpdesk_Priority",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "helpdesk_Priority"
      },
      {
        "name": "ViewType",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ViewType"
      },
      {
        "name": "IncidentNetworkUserName",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "IncidentNetworkUserName"
      },
      {
        "name": "SendSurveyNotification",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "SendSurveyNotification"
      },
      {
        "name": "EntityLink_Category",
        "type": "string",
        "value": "OrganizationalUnit",
        "description": "",
        "display_name": "EntityLink_Category"
      },
      {
        "name": "EntityLink_RecID",
        "type": "string",
        "value": "815EF0374C67434E9BD6967468F95F74",
        "description": "",
        "display_name": "EntityLink_RecID"
      },
      {
        "name": "EntityLink",
        "type": "string",
        "value": "815EF0374C67434E9BD6967468F95F74",
        "description": "",
        "display_name": "EntityLink"
      },
      {
        "name": "EventCIRecId",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "EventCIRecId"
      },
      {
        "name": "IsMasterIncident",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsMasterIncident"
      },
      {
        "name": "IsResolvedByMaster",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsResolvedByMaster"
      },
      {
        "name": "MasterIncidentLink_Category",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "MasterIncidentLink_Category"
      },
      {
        "name": "MasterIncidentLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "MasterIncidentLink_RecID"
      },
      {
        "name": "MasterIncidentLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "MasterIncidentLink"
      },
      {
        "name": "ServiceOwnerEmail",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ServiceOwnerEmail"
      },
      {
        "name": "IsRelatedIncidentUpdate",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsRelatedIncidentUpdate"
      },
      {
        "name": "IsRelatedIncidentResolutionUpdate",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsRelatedIncidentResolutionUpdate"
      },
      {
        "name": "IsUnRead",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsUnRead"
      },
      {
        "name": "HRCaseLink_Category",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "HRCaseLink_Category"
      },
      {
        "name": "HRCaseLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "HRCaseLink_RecID"
      },
      {
        "name": "HRCaseLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "HRCaseLink"
      },
      {
        "name": "ivnt_RequestforInformationorData",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "ivnt_RequestforInformationorData"
      },
      {
        "name": "ivnt_UpdateRFI",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ivnt_UpdateRFI"
      },
      {
        "name": "AddChatconversationtoActivityHistory",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "AddChatconversationtoActivityHistory"
      },
      {
        "name": "ivnt_TeamsUserDetailsLink_Category",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ivnt_TeamsUserDetailsLink_Category"
      },
      {
        "name": "ivnt_TeamsUserDetailsLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ivnt_TeamsUserDetailsLink_RecID"
      },
      {
        "name": "ivnt_TeamsUserDetailsLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "ivnt_TeamsUserDetailsLink"
      },
      {
        "name": "VirimaAssetID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "VirimaAssetID"
      },
      {
        "name": "RecommendedCategory",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "RecommendedCategory"
      },
      {
        "name": "RecommendedService",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "RecommendedService"
      },
      {
        "name": "RecommendedSubCategory",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "RecommendedSubCategory"
      },
      {
        "name": "Accuracy",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "Accuracy"
      },
      {
        "name": "IsRecommended",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsRecommended"
      },
      {
        "name": "RecomService",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "RecomService"
      },
      {
        "name": "RecomCategory",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "RecomCategory"
      },
      {
        "name": "RecomSubCategory",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "RecomSubCategory"
      },
      {
        "name": "IsRunTicketClassification",
        "type": "boolean",
        "value": false,
        "description": "",
        "display_name": "IsRunTicketClassification"
      },
      {
        "name": "GRCRiskLink_Category",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "GRCRiskLink_Category"
      },
      {
        "name": "GRCRiskLink_RecID",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "GRCRiskLink_RecID"
      },
      {
        "name": "GRCRiskLink",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "GRCRiskLink"
      },
      {
        "name": "nrn_SummaryHistory",
        "type": "string",
        "value": "",
        "description": "",
        "display_name": "nrn_SummaryHistory"
      }
    ],
    "display_names": {},
    "input_value_options": {},
    "outsource_field_map": {},
    "sample_response": {
      "key": "output",
      "value": {
        "@odata.context": "https://autommate-try.trysaasiteu.com/api/odata/$metadata#incidents/$entity",
        "ActualCategory_Valid": null,
        "ActualCategory": null,
        "Category_Valid": null,
        "Category": null,
        "CauseCode_Valid": null,
        "CauseCode": null,
        "ClosedBy": null,
        "ClosedDateTime": null,
        "ClosedDuration": null,
        "CreatedBy": "Admin",
        "CreatedDateTime": "2024-11-26T14:46:56Z",
        "Email": "TDiggins@saasitdemo.com",
        "FirstCallResolution": false,
        "Impact_Valid": null,
        "Impact": null,
        "IncidentNumber": 12279,
        "IsNotification": true,
        "IsVIP": false,
        "IsWorkAround": false,
        "LastModBy": "Admin",
        "LastModDateTime": "2024-11-26T14:46:58Z",
        "Phone": "+1 (312) 9 3833",
        "Priority_Valid": "29CD5D78E16F4D82916C3E933A600096",
        "Priority": "3",
        "ProfileFullName": "Todd G Diggins",
        "ProfileLink_Category": "Employee",
        "ProfileLink_RecID": "56C096191C854C9ABEB10DFD5594DAA1",
        "ProfileLink": "56C096191C854C9ABEB10DFD5594DAA1",
        "RecId": "DC339F22FE4446C1B830978F732E863C",
        "Resolution": null,
        "Service_Valid": "A912E98E55844765934A787FF3586F34",
        "Service": "Service Desk",
        "SLA": "",
        "SLALink_Category": null,
        "SLALink_RecID": null,
        "SLALink": null,
        "Source_Valid": "EF789CE160E742F99623DBB4D29C045C",
        "Source": "Phone",
        "Status_Valid": "EAB221009EE34AB4BC1D14A42ED099AA",
        "Status": "Active",
        "Subject": "Brief summary of the incident.",
        "Symptom": "Detailed description of the issue.",
        "Urgency_Valid": null,
        "Urgency": null,
        "LoginId": "Todd.Diggins",
        "Owner_Valid": "FB884D18F7B746A0992880F2DFFE749C",
        "Owner": "Admin",
        "OwnerTeam_Valid": "2E4BABD54FB9420D94F836F0D9B80C47",
        "OwnerTeam": "Service Desk",
        "OwnerType": "Employee",
        "IsNewRecord": false,
        "AlternateContactLink_Category": null,
        "AlternateContactLink_RecID": null,
        "AlternateContactLink": null,
        "ResolvedDateTime": null,
        "ResolvedBy": null,
        "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B",
        "HoursOfOperation": "Weekly HOP",
        "OwnerEmail": "admin@saasitdemo.com",
        "OwnerTeamEmail": "change@example.com",
        "OwnershipAssignmentEmail": "change@example.com",
        "CustomerLocation_Valid": "B33153FEF4014CC6BAC40581564BC5E9",
        "CustomerLocation": "Chicago",
        "IsReportedByAlternateContact": false,
        "ResolutionEscLink_Category": null,
        "ResolutionEscLink_RecID": null,
        "ResolutionEscLink": null,
        "ResponseEscLink_Category": null,
        "ResponseEscLink_RecID": null,
        "ResponseEscLink": null,
        "WaitingEscLink_Category": null,
        "WaitingEscLink_RecID": null,
        "WaitingEscLink": null,
        "ClosingEscLink_Category": null,
        "ClosingEscLink_RecID": null,
        "ClosingEscLink": null,
        "AlternateContactEmail": null,
        "OrganizationUnitID": "HR Generalists",
        "ReportingOrgUnitID_Valid": "B4A07EDD497040A2BD14CB0182F517DB",
        "ReportingOrgUnitID": "HR Generalists",
        "TypeOfIncident": "Failure",
        "AlternateContactPhone": null,
        "TeamManagerEmail": "change@example.com",
        "ProblemLink_Category": null,
        "ProblemLink_RecID": null,
        "ProblemLink": null,
        "CustomerDepartment": "Corporate HR",
        "ActualService_Valid": "A912E98E55844765934A787FF3586F34",
        "ActualService": "Service Desk",
        "CostPerMinute_Currency": "USD",
        "CostPerMinute_CurrencyValid": null,
        "CostPerMinute": "0.4000",
        "IsInFinalState": false,
        "IsReclassifiedForResolution": false,
        "KnowledgeLink_Category": null,
        "KnowledgeLink_RecID": null,
        "KnowledgeLink": null,
        "PreviousState": null,
        "ResolvedByIncidentNumber": null,
        "TotalTimeSpent": null,
        "RespondedBy": null,
        "RespondedDateTime": null,
        "OrgUnitLink_Category": "OrganizationalUnit",
        "OrgUnitLink_RecID": "B4A07EDD497040A2BD14CB0182F517DB",
        "OrgUnitLink": "B4A07EDD497040A2BD14CB0182F517DB",
        "OwningOrgUnitId_Valid": "4A05123D660F408997A4FEE714DAD111",
        "OwningOrgUnitId": "GMI",
        "ProgressBarPosition": "3",
        "ResolvedByType": null,
        "ReportedBy": null,
        "NewNotes": null,
        "CreatedByType": "Web Client",
        "SLADisplayText": "",
        "ServiceReqLink_Category": null,
        "ServiceReqLink_RecID": null,
        "ServiceReqLink": null,
        "ReadOnly": false,
        "Cost_Currency": "USD",
        "Cost_CurrencyValid": null,
        "Cost": "0.0000",
        "IncidentDetailWorkflowTag": null,
        "IncidentDetailSummary": null,
        "IsApprovalNeeded": false,
        "Approver_Valid": "7B1B28CCE24E4E82B8A90FFBB251FAFB",
        "Approver": "Ricky.Roma@DemoKit.org",
        "IsDSMTaskExisted": false,
        "ApprovalStatus": null,
        "SocialTextHeader": "Incident 12279: Brief summary of the incident.",
        "Subcategory_Valid": null,
        "Subcategory": null,
        "helpdesk_Priority_Valid": null,
        "helpdesk_Priority": null,
        "ViewType": null,
        "IncidentNetworkUserName": "Todd.Diggins",
        "SendSurveyNotification": true,
        "EntityLink_Category": "OrganizationalUnit",
        "EntityLink_RecID": "B4A07EDD497040A2BD14CB0182F517DB",
        "EntityLink": "B4A07EDD497040A2BD14CB0182F517DB",
        "EventCIRecId": null,
        "IsMasterIncident": false,
        "IsResolvedByMaster": false,
        "MasterIncidentLink_Category": null,
        "MasterIncidentLink_RecID": null,
        "MasterIncidentLink": null,
        "ServiceOwnerEmail": "admin@saasitdemo.com",
        "IsRelatedIncidentUpdate": false,
        "IsRelatedIncidentResolutionUpdate": false,
        "IsUnRead": false,
        "HRCaseLink_Category": null,
        "HRCaseLink_RecID": null,
        "HRCaseLink": null,
        "ivnt_RequestforInformationorData": false,
        "ivnt_UpdateRFI": "Chat Incident(s)",
        "AddChatconversationtoActivityHistory": false,
        "ivnt_TeamsUserDetailsLink_Category": null,
        "ivnt_TeamsUserDetailsLink_RecID": null,
        "ivnt_TeamsUserDetailsLink": null,
        "VirimaAssetID": null,
        "RecommendedCategory": null,
        "RecommendedService": null,
        "RecommendedSubCategory": null,
        "Accuracy": null,
        "IsRecommended": false,
        "RecomService": null,
        "RecomCategory": null,
        "RecomSubCategory": null,
        "IsRunTicketClassification": true,
        "GRCRiskLink_Category": null,
        "GRCRiskLink_RecID": null,
        "GRCRiskLink": null,
        "nrn_SummaryHistory": null
    }
    }
  }
```

</details>

***

### **Upload Attachment**

#### **Description and Purpose**

The **Upload Attachments** action allows users to attach files to a specific business object in Ivanti Service Manager.

#### **Usage Stepper**

{% stepper %}
{% step %}
Add Ivanti Service Manager credentials to Autom Mate’s Vault.
{% endstep %}

{% step %}
Select the **Upload Attachments** action.
{% endstep %}

{% step %}
Provide the required fields: `Business Object`, `Object ID`, and `File Path`.
{% endstep %}

{% step %}
Execute the action to upload the attachment.
{% endstep %}
{% endstepper %}

{% hint style="success" %}

#### **Inputs**

* **Business Object (Required)**: Specify the business object. (e.g., Select/Type Text)
* **Object ID (Required)**: Provide the unique ID of the object. (Example: `860C612E5979498DA11F6AE20221E1D4`)
* **File Path (Required)**: Specify the file path to the attachment. (Example: `mate:/test.jpg`)
  {% endhint %}

<details>

<summary>Sample Output</summary>

```json
{
    "application_id": "186be5ce-f8ed-4757-86ce-4fc870b3981b",
    "name": "Ivanti Upload Attachment",
    "fetch_fields": {
      "inputs": [],
      "field_steps": [],
      "excludes": [],
      "only_last_children": true
    },
    "static_fields": [],
    "display_names": {},
    "input_value_options": {
      "business_objects": {
        "type": "select",
        "option_fill_type": "static",
        "option_configuration": [
          {
            "name": "Changes",
            "value": "change"
          },
          {
            "name": "Configuration Items",
            "value": "ci"
          },
          {
            "name": "Employees",
            "value": "employee"
          },
          {
            "name": "GRC Risks",
            "value": "ivnt_grcrisk"
          },
          {
            "name": "Incidents",
            "value": "incident"
          },
          {
            "name": "Knowledge Articles",
            "value": "frs_knowledge"
          },
          {
            "name": "Problems",
            "value": "problem"
          },
          {
            "name": "Projects",
            "value": "frs_project"
          },
          {
            "name": "Purchase Line Items",
            "value": "ivnt_purchaselineitem"
          },
          {
            "name": "Release Projects",
            "value": "releaseproject"
          },
          {
            "name": "Requests",
            "value": "request"
          },
          {
            "name": "Security Incidents",
            "value": "ivnt_securityincident"
          },
          {
            "name": "Service Agreements",
            "value": "serviceagreement"
          },
          {
            "name": "Service Requests",
            "value": "servicereq"
          },
          {
            "name": "Tasks",
            "value": "task"
          }
        ]
      }
    },
    "outsource_field_map": {},
    "sample_response": {
      "key": "output",
      "value": [
        {
            "FileName": "Screenshot_1.png",
            "IsUploaded": true,
            "Message": "1393E32A04114BAB83893699D9C92A02"
        }
    ]
    }
  }
```

</details>

***

### **View an Attachment**

#### **Description and Purpose**

The **View an Attachment** action retrieves and processes a specified attachment. Users can choose to receive the attachment as a Base64 string or save it to Mate Drive.

#### **Usage Stepper**

{% stepper %}
{% step %}
Add Ivanti Service Manager credentials to Autom Mate’s Vault.
{% endstep %}

{% step %}
Select the **View an Attachment** action.
{% endstep %}

{% step %}
Provide the required fields: `Attachment ID` and `Output Type`.
{% endstep %}

{% step %}
If `Output Type` is `Save to Mate Drive`, specify the `File Name` and `Folder Path`.
{% endstep %}

{% step %}
Execute the action to retrieve or save the attachment.
{% endstep %}
{% endstepper %}

{% hint style="success" %}

#### **Inputs**

* **Attachment ID (Required)**: Specify the unique ID of the attachment. (Example: `ECD1446245AA4844A2B83FCF22512600`)
* **Output Type (Required)**: Choose the output format: `Base64 code` or `Save to Mate Drive`. (e.g., Select/Type Text)
* **File Name**: If saving to Mate Drive, specify the file name. (Example: `test.png` or `payment.xlsx`)
* **Folder Path**: If saving to Mate Drive, specify the folder path. (Example: `mate:/` or `mate:/foldername`)
  {% endhint %}

<details>

<summary>Sample Output</summary>

```json
{
    "application_id": "186be5ce-f8ed-4757-86ce-4fc870b3981b",
    "name": "Ivanti Upload Attachment",
    "fetch_fields": {
      "inputs": [],
      "field_steps": [],
      "excludes": [],
      "only_last_children": true
    },
    "static_fields": [],
    "display_names": {},
    "input_value_options": {
      "choose": {
        "type": "select",
        "option_fill_type": "static",
        "option_configuration": [
          {
            "name": "Base64 code",
            "value": "base64"
          },
          {
            "name": "Save to Mate Drive",
            "value": "mate"
          }
        ]
      }
    },
    "outsource_field_map": {},
    "sample_response": {
      "key": "output",
      "value": {
        "response": "code"
      }
    }
  }
```

</details>

***

### **View an Incident**

#### **Description and Purpose**

The **View an Incident** action retrieves details of a specified incident in Ivanti Service Manager.

#### **Usage Stepper**

{% stepper %}
{% step %}
Add Ivanti Service Manager credentials to Autom Mate’s Vault.
{% endstep %}

{% step %}
Select the **View an Incident** action.
{% endstep %}

{% step %}
Provide the required field: `Incident`.
{% endstep %}

{% step %}
Execute the action to retrieve incident details.
{% endstep %}
{% endstepper %}

{% hint style="success" %}

#### **Inputs**

* **Incident (Required)**: Specify the incident to be viewed. (e.g., Select/Type Text)
  {% endhint %}

<details>

<summary>Sample Output</summary>

```json
{
    "application_id": "186be5ce-f8ed-4757-86ce-4fc870b3981b",
    "name": "Ivanti View an Incident",
    "fetch_fields": {
      "inputs": [],
      "field_steps": [],
      "excludes": [],
      "only_last_children": true
    },
    "static_fields": [],
    "display_names": {},
    "input_value_options": {
      "incident": {
        "type": "string",
        "option_fill_type": "dynamic",
        "option_configuration": {
          "path": "/api/odata/businessobject/incidents?$top=100",
          "type": "select",
          "method": "GET",
          "field_map": {
            "path": "value",
            "value": "*.RecId",
            "display_name": "*.Subject"
          },
          "body_param": {},
          "field_path": "",
          "query_param": {}
        }
      }
    },
    "outsource_field_map": {},
    "sample_response": {
      "key": "output",
      "value": {
        "@odata.context": "https://autommate-try.trysaasiteu.com/api/odata/$metadata#incidents/$entity",
        "ActualCategory_Valid": "14348C1FFA044D8AB1E93005B4A0A287",
        "ActualCategory": "Missing Item",
        "Category_Valid": "14348C1FFA044D8AB1E93005B4A0A287",
        "Category": "Missing Item",
        "CauseCode_Valid": "E2489F3F7DA34B898CCD9569CA5541F2",
        "CauseCode": "Other",
        "ClosedBy": "JClerk",
        "ClosedDateTime": "2023-12-16T08:09:48Z",
        "ClosedDuration": 520020,
        "CreatedBy": "JClerk",
        "CreatedDateTime": "2023-12-10T07:42:48Z",
        "Email": "KDavidson@saasitdemo.com",
        "FirstCallResolution": false,
        "Impact_Valid": "1AFFC174C7EA4AB79CCA6B15EB67006D",
        "Impact": "Medium",
        "IncidentNumber": 10244,
        "IsNotification": true,
        "IsVIP": false,
        "IsWorkAround": false,
        "LastModBy": "Johnny.Ivanti",
        "LastModDateTime": "2024-06-29T06:25:04.36Z",
        "Phone": "+61.2.8080.3300\r\n",
        "Priority_Valid": "29CD5D78E16F4D82916C3E933A600096",
        "Priority": "3",
        "ProfileFullName": "Karen R Davidson",
        "ProfileLink_Category": "Employee",
        "ProfileLink_RecID": "E07CFB09AB324E0E8D49993D3F0C3C75",
        "ProfileLink": "E07CFB09AB324E0E8D49993D3F0C3C75",
        "RecId": "003B58C0B4554E4BAA30DFD88876582A",
        "Resolution": "Resolved with user",
        "Service_Valid": "1D2C6534C7F247B3A81DF7C205F48DCA",
        "Service": "Facilities Management",
        "SLA": "",
        "SLALink_Category": null,
        "SLALink_RecID": null,
        "SLALink": null,
        "Source_Valid": "FF0467C231124B2FA2DB2156632C8A92",
        "Source": "Email",
        "Status_Valid": "2905321A3B12477A82E94E289F47786B",
        "Status": "Closed",
        "Subject": "Remote control for projector in Boardroom is are missing ",
        "Symptom": "This is an issue as it is roof mounted and cannot be switched on/off without the remote",
        "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE",
        "Urgency": "Medium",
        "LoginId": "KDavidson",
        "Owner_Valid": "5918944FE08C4F088C5E02E27DB7C6E3",
        "Owner": "Jacob.Clerk",
        "OwnerTeam_Valid": "2E4BABD54FB9420D94F836F0D9B80C47",
        "OwnerTeam": "Service Desk",
        "OwnerType": "Profile.Employee",
        "IsNewRecord": false,
        "AlternateContactLink_Category": null,
        "AlternateContactLink_RecID": null,
        "AlternateContactLink": null,
        "ResolvedDateTime": "2023-12-13T07:42:48Z",
        "ResolvedBy": "JClerk",
        "HoursOfOperation_Valid": null,
        "HoursOfOperation": "Weekly HOP",
        "OwnerEmail": "jacob.Clerk@saasitdemo.com",
        "OwnerTeamEmail": "change@example.com",
        "OwnershipAssignmentEmail": "change@example.com",
        "CustomerLocation_Valid": null,
        "CustomerLocation": "Western Europe",
        "IsReportedByAlternateContact": false,
        "ResolutionEscLink_Category": "Frs_data_escalation_watch",
        "ResolutionEscLink_RecID": null,
        "ResolutionEscLink": null,
        "ResponseEscLink_Category": "Frs_data_escalation_watch",
        "ResponseEscLink_RecID": null,
        "ResponseEscLink": null,
        "WaitingEscLink_Category": "Frs_data_escalation_watch",
        "WaitingEscLink_RecID": null,
        "WaitingEscLink": null,
        "ClosingEscLink_Category": "Frs_data_escalation_watch",
        "ClosingEscLink_RecID": null,
        "ClosingEscLink": null,
        "AlternateContactEmail": null,
        "OrganizationUnitID": null,
        "ReportingOrgUnitID_Valid": null,
        "ReportingOrgUnitID": null,
        "TypeOfIncident": "Failure",
        "AlternateContactPhone": null,
        "TeamManagerEmail": "change@example.com",
        "ProblemLink_Category": null,
        "ProblemLink_RecID": null,
        "ProblemLink": null,
        "CustomerDepartment": "Accounting",
        "ActualService_Valid": "1D2C6534C7F247B3A81DF7C205F48DCA",
        "ActualService": "Facilities Management",
        "CostPerMinute_Currency": "USD",
        "CostPerMinute_CurrencyValid": null,
        "CostPerMinute": "0.4000",
        "IsInFinalState": false,
        "IsReclassifiedForResolution": false,
        "KnowledgeLink_Category": null,
        "KnowledgeLink_RecID": null,
        "KnowledgeLink": null,
        "PreviousState": null,
        "ResolvedByIncidentNumber": null,
        "TotalTimeSpent": 170.00,
        "RespondedBy": null,
        "RespondedDateTime": null,
        "OrgUnitLink_Category": "OrganizationalUnit",
        "OrgUnitLink_RecID": null,
        "OrgUnitLink": null,
        "OwningOrgUnitId_Valid": "FA9C9DD75EF9455CBC892F65691A1E7F",
        "OwningOrgUnitId": "Corporate IT Operations",
        "ProgressBarPosition": "5",
        "ResolvedByType": "Agent",
        "ReportedBy": null,
        "NewNotes": null,
        "CreatedByType": "Web Client",
        "SLADisplayText": "",
        "ServiceReqLink_Category": null,
        "ServiceReqLink_RecID": null,
        "ServiceReqLink": null,
        "ReadOnly": true,
        "Cost_Currency": "USD",
        "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8",
        "Cost": "1.0000",
        "IncidentDetailWorkflowTag": null,
        "IncidentDetailSummary": null,
        "IsApprovalNeeded": false,
        "Approver_Valid": null,
        "Approver": null,
        "IsDSMTaskExisted": false,
        "ApprovalStatus": null,
        "SocialTextHeader": "Incident 10244: Remote control for projector in Boardroom is are missing ",
        "Subcategory_Valid": null,
        "Subcategory": null,
        "helpdesk_Priority_Valid": null,
        "helpdesk_Priority": null,
        "ViewType": null,
        "IncidentNetworkUserName": null,
        "SendSurveyNotification": false,
        "EntityLink_Category": "OrganizationalUnit",
        "EntityLink_RecID": "815EF0374C67434E9BD6967468F95F74",
        "EntityLink": "815EF0374C67434E9BD6967468F95F74",
        "EventCIRecId": null,
        "IsMasterIncident": false,
        "IsResolvedByMaster": false,
        "MasterIncidentLink_Category": null,
        "MasterIncidentLink_RecID": null,
        "MasterIncidentLink": null,
        "ServiceOwnerEmail": null,
        "IsRelatedIncidentUpdate": false,
        "IsRelatedIncidentResolutionUpdate": false,
        "IsUnRead": false,
        "HRCaseLink_Category": null,
        "HRCaseLink_RecID": null,
        "HRCaseLink": null,
        "ivnt_RequestforInformationorData": false,
        "ivnt_UpdateRFI": null,
        "AddChatconversationtoActivityHistory": false,
        "ivnt_TeamsUserDetailsLink_Category": null,
        "ivnt_TeamsUserDetailsLink_RecID": null,
        "ivnt_TeamsUserDetailsLink": null,
        "VirimaAssetID": null,
        "RecommendedCategory": null,
        "RecommendedService": null,
        "RecommendedSubCategory": null,
        "Accuracy": null,
        "IsRecommended": false,
        "RecomService": null,
        "RecomCategory": null,
        "RecomSubCategory": null,
        "IsRunTicketClassification": false,
        "GRCRiskLink_Category": null,
        "GRCRiskLink_RecID": null,
        "GRCRiskLink": null,
        "nrn_SummaryHistory": null
    }
    }
  }
```

</details>

***

### **View Business Objects**

#### **Description and Purpose**

The **View Business Objects** action retrieves a list of business objects from Ivanti Service Manager. Users can apply filters to customize the results.

#### **Usage Stepper**

{% stepper %}
{% step %}
Add Ivanti Service Manager credentials to Autom Mate’s Vault.
{% endstep %}

{% step %}
Select the **View Business Objects** action.
{% endstep %}

{% step %}
Provide the required field: `Business Objects`.
{% endstep %}

{% step %}
If needed, specify filters to customize the results.
{% endstep %}

{% step %}
Execute the action to retrieve the business objects.
{% endstep %}
{% endstepper %}

{% hint style="success" %}

#### **Inputs**

* **Business Objects (Required)**: Specify the business objects to view. (e.g., Select/Type Text)
* **Filter**: (Optional) Provide filters for the query. (Example: `ActualCategory eq 'Device Failure'`)
  {% endhint %}

<details>

<summary>Sample Output</summary>

```json
{
    "application_id": "186be5ce-f8ed-4757-86ce-4fc870b3981b",
    "name": "Ivanti View Business Objects",
    "fetch_fields": {
      "inputs": [],
      "field_steps": [],
      "excludes": [],
      "only_last_children": true
    },
    "static_fields": [],
    "display_names": {},
    "input_value_options": {
      "business_objects": {
        "type": "select",
        "option_fill_type": "static",
        "option_configuration": [
          {
            "name": "Changes",
            "value": "changes"
          },
          {
            "name": "Checklists",
            "value": "checklists"
          },
          {
            "name": "Configuration Items",
            "value": "cis"
          },
          {
            "name": "Employees",
            "value": "employees"
          },
          {
            "name": "GRC Risks",
            "value": "ivnt_grcrisks"
          },
          {
            "name": "Incidents",
            "value": "incidents"
          },
          {
            "name": "Journal Emails",
            "value": "Journal__emails"
          },
          {
            "name": "Journal Notes",
            "value": "journal__notess"
          },
          {
            "name": "Knowledge Articles",
            "value": "frs_knowledges"
          },
          {
            "name": "Organizational Units",
            "value": "organizationalunits"
          },
          {
            "name": "Problem Categories",
            "value": "problemcategorys"
          },
          {
            "name": "Problems",
            "value": "problems"
          },
          {
            "name": "Projects",
            "value": "frs_projects"
          },
          {
            "name": "Project Roles",
            "value": "nrn_projectroles"
          },
          {
            "name": "Purchase Line Items",
            "value": "ivnt_purchaselineitems"
          },
          {
            "name": "Release Projects",
            "value": "releaseprojects"
          },
          {
            "name": "Requests",
            "value": "requests"
          },
          {
            "name": "Security Incidents",
            "value": "ivnt_securityincidents"
          },
          {
            "name": "Service Agreements",
            "value": "serviceagreements"
          },
          {
            "name": "Service Requests",
            "value": "servicereqs"
          },
          {
            "name": "Service Types",
            "value": "servicetypes"
          },
          {
            "name": "Tasks",
            "value": "tasks"
          },
          {
            "name": "Task Catalogs",
            "value": "taskcatalogs"
          }
        ]
      }
    },
    "outsource_field_map": {},
    "sample_response": {
      "key": "output",
      "value": [
        {
          "ActualCategory_Valid": "CBE3ED4E7AC8465EAE3CABF00B31FCFE",
          "ActualCategory": "Device Failure",
          "Category_Valid": "CBE3ED4E7AC8465EAE3CABF00B31FCFE",
          "Category": "Device Failure",
          "CauseCode_Valid": "E2489F3F7DA34B898CCD9569CA5541F2",
          "CauseCode": "Other",
          "ClosedBy": "SDavis",
          "ClosedDateTime": "2024-02-21T14:17:56Z",
          "ClosedDuration": 336204,
          "CreatedBy": "SDavis",
          "CreatedDateTime": "2024-02-17T16:54:32Z",
          "Email": "MEvans@saasitdemo.com",
          "FirstCallResolution": true,
          "Impact_Valid": "1AFFC174C7EA4AB79CCA6B15EB67006D",
          "Impact": "Medium",
          "IncidentNumber": 10346,
          "IsNotification": true,
          "IsVIP": false,
          "IsWorkAround": false,
          "LastModBy": "Johnny.Ivanti",
          "LastModDateTime": "2024-06-29T06:25:04.36Z",
          "Phone": "+1 719.531.5007\r\n",
          "Priority_Valid": "29CD5D78E16F4D82916C3E933A600096",
          "Priority": "3",
          "ProfileFullName": "Mike R Evans",
          "ProfileLink_Category": "Employee",
          "ProfileLink_RecID": "D8342C7C45BB483CA23641E52427A8F8",
          "ProfileLink": "D8342C7C45BB483CA23641E52427A8F8",
          "RecId": "2A217993DAEF446CAF8BCD21FDAD6B2A",
          "Resolution": "Resolved with user",
          "Service_Valid": "164A2AB6ED554D80B3BE0B06C29DCC1A",
          "Service": "Desktop Service",
          "SLA": "Desktop Service (Gold) for Corporate Sales",
          "SLALink_Category": null,
          "SLALink_RecID": "99CE40FD528A46D78578E47E28F046F6",
          "SLALink": "99CE40FD528A46D78578E47E28F046F6",
          "Source_Valid": "EF789CE160E742F99623DBB4D29C045C",
          "Source": "Phone",
          "Status_Valid": "2905321A3B12477A82E94E289F47786B",
          "Status": "Closed",
          "Subject": "Computer is making grinding noises",
          "Symptom": "Computer is making grinding noises and smells like hot rubber.",
          "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE",
          "Urgency": "Medium",
          "LoginId": "MEvans",
          "Owner_Valid": "7C0627F39103475EA51B94E023259F12",
          "Owner": "Summer.Davis",
          "OwnerTeam_Valid": "2E4BABD54FB9420D94F836F0D9B80C47",
          "OwnerTeam": "Service Desk",
          "OwnerType": "Profile.Employee",
          "IsNewRecord": false,
          "AlternateContactLink_Category": null,
          "AlternateContactLink_RecID": null,
          "AlternateContactLink": null,
          "ResolvedDateTime": "2024-02-18T13:50:56Z",
          "ResolvedBy": "SDavis",
          "HoursOfOperation_Valid": null,
          "HoursOfOperation": "Weekly HOP",
          "OwnerEmail": "sdavis@saasitdemo.com",
          "OwnerTeamEmail": "change@example.com",
          "OwnershipAssignmentEmail": "change@example.com",
          "CustomerLocation_Valid": null,
          "CustomerLocation": "East Coast",
          "IsReportedByAlternateContact": false,
          "ResolutionEscLink_Category": "Frs_data_escalation_watch",
          "ResolutionEscLink_RecID": null,
          "ResolutionEscLink": null,
          "ResponseEscLink_Category": "Frs_data_escalation_watch",
          "ResponseEscLink_RecID": null,
          "ResponseEscLink": null,
          "WaitingEscLink_Category": "Frs_data_escalation_watch",
          "WaitingEscLink_RecID": null,
          "WaitingEscLink": null,
          "ClosingEscLink_Category": "Frs_data_escalation_watch",
          "ClosingEscLink_RecID": null,
          "ClosingEscLink": null,
          "AlternateContactEmail": null,
          "OrganizationUnitID": null,
          "ReportingOrgUnitID_Valid": null,
          "ReportingOrgUnitID": null,
          "TypeOfIncident": "Failure",
          "AlternateContactPhone": null,
          "TeamManagerEmail": "change@example.com",
          "ProblemLink_Category": null,
          "ProblemLink_RecID": null,
          "ProblemLink": null,
          "CustomerDepartment": "Facilities Services",
          "ActualService_Valid": "164A2AB6ED554D80B3BE0B06C29DCC1A",
          "ActualService": "Desktop Service",
          "CostPerMinute_Currency": "USD",
          "CostPerMinute_CurrencyValid": null,
          "CostPerMinute": "0.4000",
          "IsInFinalState": false,
          "IsReclassifiedForResolution": false,
          "KnowledgeLink_Category": null,
          "KnowledgeLink_RecID": null,
          "KnowledgeLink": null,
          "PreviousState": null,
          "ResolvedByIncidentNumber": null,
          "TotalTimeSpent": 90,
          "RespondedBy": null,
          "RespondedDateTime": null,
          "OrgUnitLink_Category": "OrganizationalUnit",
          "OrgUnitLink_RecID": null,
          "OrgUnitLink": null,
          "OwningOrgUnitId_Valid": "FA9C9DD75EF9455CBC892F65691A1E7F",
          "OwningOrgUnitId": "Corporate IT Operations",
          "ProgressBarPosition": "5",
          "ResolvedByType": "Agentless Resolution - Self Service FAQ",
          "ReportedBy": null,
          "NewNotes": null,
          "CreatedByType": "Self Service",
          "SLADisplayText": "Desktop Service (Gold) for Corporate Sales",
          "ServiceReqLink_Category": null,
          "ServiceReqLink_RecID": null,
          "ServiceReqLink": null,
          "ReadOnly": true,
          "Cost_Currency": "USD",
          "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8",
          "Cost": "108.0000",
          "IncidentDetailWorkflowTag": null,
          "IncidentDetailSummary": null,
          "IsApprovalNeeded": false,
          "Approver_Valid": null,
          "Approver": null,
          "IsDSMTaskExisted": false,
          "ApprovalStatus": null,
          "SocialTextHeader": "Incident 10346: Computer is making grinding noises",
          "Subcategory_Valid": null,
          "Subcategory": null,
          "helpdesk_Priority_Valid": null,
          "helpdesk_Priority": null,
          "ViewType": null,
          "IncidentNetworkUserName": null,
          "SendSurveyNotification": false,
          "EntityLink_Category": "OrganizationalUnit",
          "EntityLink_RecID": "C5343982AE4742E2AAB2AE635BB49A67",
          "EntityLink": "C5343982AE4742E2AAB2AE635BB49A67",
          "EventCIRecId": null,
          "IsMasterIncident": false,
          "IsResolvedByMaster": false,
          "MasterIncidentLink_Category": null,
          "MasterIncidentLink_RecID": null,
          "MasterIncidentLink": null,
          "ServiceOwnerEmail": null,
          "IsRelatedIncidentUpdate": false,
          "IsRelatedIncidentResolutionUpdate": false,
          "IsUnRead": false,
          "HRCaseLink_Category": null,
          "HRCaseLink_RecID": null,
          "HRCaseLink": null,
          "ivnt_RequestforInformationorData": false,
          "ivnt_UpdateRFI": null,
          "AddChatconversationtoActivityHistory": false,
          "ivnt_TeamsUserDetailsLink_Category": null,
          "ivnt_TeamsUserDetailsLink_RecID": null,
          "ivnt_TeamsUserDetailsLink": null,
          "VirimaAssetID": null,
          "RecommendedCategory": null,
          "RecommendedService": null,
          "RecommendedSubCategory": null,
          "Accuracy": null,
          "IsRecommended": false,
          "RecomService": null,
          "RecomCategory": null,
          "RecomSubCategory": null,
          "IsRunTicketClassification": false,
          "GRCRiskLink_Category": null,
          "GRCRiskLink_RecID": null,
          "GRCRiskLink": null,
          "nrn_SummaryHistory": null
        }
      ]
    }
  }
```

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.autommate.com/userguide/libraries/integration/ivanti-service-manager.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.