How to Create Bidirectional Connection Between JIRA and Xurrent to Open Requests or Tickets

Overview

This use case scenario outlines the process of creating a bidirectional connection between JIRA and Xurrent platforms using Autom Mate platform's webhook feature. The integration allows for the seamless flow of incident and issue data between the two systems, enhancing communication and workflow efficiency.

Actors

• Autom Mate Platform: Acts as the central hub for webhook connections.

• Xurrent: Provides incident management and tracking capabilities.

• JIRA: Offers issue tracking and project management features.

Goals

• Main Goal: Establish a bidirectional connection between JIRA and Xurrent for seamless data exchange.

• Sub Goals:

  • Configure webhook connection between Xurrent and Autom Mate.

  • Set up webhook connection between JIRA and Autom Mate.

  • Develop conditional rules in Autom Mate to handle incoming payload data.

Use Case Scenario

Creating Bidirectional Connection between JIRA and Xurrent

Description

The scenario details the steps to connect JIRA and Xurrent platforms bidirectionally via Autom Mate platform's webhook functionality. This integration enables the automatic transfer of incident and issue data between the two systems.

1

Establishing Connection with Xurrent

• Autom Mate Platform generates a unique webhook URL for connection.

• Navigate to Xurrent settings and locate the webhook section.

• Click on the '+' button to create a new webhook connection.

• Choose the desired operation to trigger in Xurrent.

• Paste the webhook trigger URL from Autom Mate into the designated field.

2

Receiving Payload Data from Xurrent

• Create an incident in Xurrent to initiate data transmission.

• Autom Mate Platform receives the payload data from Xurrent.

• Monitor the Autom Mate monitoring page to view the incoming data.

3

Configuring Connection with JIRA

• Utilize the same webhook trigger URL from Autom Mate for JIRA integration.

• Refer to JIRA documentation for webhook connection setup.

• Prepare a JSON code to send to JIRA's webhook URL using Autom Mate's Restful Web Service integration.

4

Handling Payload Data in Autom Mate

• Analyze the received payload data from both Xurrent and JIRA.

• Identify distinguishing parameters to differentiate the sources.

• Create conditional rules in Autom Mate based on payload parameters.

  • If JIRA webhookEvent parameter exists, proceed with JIRA actions.

  • Else if Xurrent payload's source parameter indicates, perform Xurrent operations.

  • Example Parameters Used:

    • JIRA Payload:

      • webhookEvent: Identifies the type of event triggering the webhook.

    • Xurrent Payload:

      • source: Indicates the origin of the payload, such as "Xurrent".

5

Avoiding Duplicate Ticket Creation

Implement additional conditions in Autom Mate to prevent duplicate ticket creation.

• Check for unique identifiers or tags in the payload data.

• Create 'if-else if' condition blocks to handle JIRA and Xurrent data separately.

• Solution for Xurrent Ticket Creation in JIRA:

  • When a ticket is created on Xurrent, append the "Created from Xurrent" sentence to the JIRA ticket's summary field.

  • Upon receipt of this summary containing "Created from Xurrent," Autom Mate recognizes it.

  • The conditional rule within Autom Mate ensures that if the data contains this sentence, it will not open a duplicate ticket in Xurrent.

Alternative Paths

Exception Case - Duplicate Ticket Creation:

• If duplicate tickets are detected due to loop conditions:

  • Autom Mate Platform can intelligently recognize and handle this situation.

  • Solution:

    • Autom Mate adds the "Created from Xurrent" sentence to the summary of a JIRA ticket created from a Xurrent incident.

    • When Autom Mate processes this ticket in the future, it recognizes the sentence.

    • The system avoids creating duplicate Xurrent incidents by identifying the "Created from Xurrent" indicator.

    • Administrators or stakeholders are notified of the detected issue and its resolution.

Benefits

• Streamlined data flow between JIRA and Xurrent platforms.

• Automated incident and issue creation without manual intervention.

• Enhanced workflow efficiency and reduced error rates.

The bidirectional connection between JIRA and Xurrent, facilitated by Autom Mate platform's webhook feature, ensures seamless data exchange and automated workflow processes. By configuring webhook connections, handling payload data intelligently, and preventing duplicate ticket creation, organizations can optimize their incident and issue management workflows effectively.

Related Document

For detailed instructions on webhook connection setup:

• Refer to Xurrent documentation: Xurrent Webhook Connection Guide
• Consult JIRA documentation: JIRA Webhook Integration Guide
• Autom Mate Webhook documentation: Autom Mate Webhook Integration Guide