# What is Autom Mate?

## **Introduction** 

Autom Mate is a web-based hyper-automation platform designed to simplify the creation and management of automation processes for users of all technical levels. [**Whether working in the Cloud or On-Premises**,](broken://pages/Y2ghp66OjxORIVb0VhFG) Autom Mate provides tools to streamline IT and business processes, making workflows more efficient.

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## **Unlocking Automation Potential**&#x20;

Autom Mate offers a comprehensive [**library of ready-to-use actions**](/userguide/libraries.md), allowing users to quickly design automation processes with an intuitive drag-and-drop interface in Autom. This setup eliminates [**repetitive tasks**](/userguide/autom-features/triggers.md), allowing users to focus on more strategic work. Autom Mate supports both attended and unattended robots, meaning tasks can run with or without human intervention.

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### **Key Features and Capabilities**

1. **Service Engagement Experience**
   * **Unified Data Systems:** Autom Mate integrates existing data systems, ensuring seamless operations. For instance, **customer service workflows** can connect with CRM systems, providing consistent and accessible customer data.
   * **Intelligent Chatbots:** Autom Mate enhances communication across applications with integrated chatbots that handle routine inquiries and escalate complex issues efficiently.
2. **Service Operations & Delivery Experience**
   * **Streamlined Incident Management:** [**Autom Mate integrates**](/userguide/libraries/integration.md) with platforms like [**ServiceNow**](/userguide/libraries/integration/servicenow.md) and [**Jira**](/userguide/libraries/integration/jira-software.md) to automate incident management, from ticket creation to resolution, improving response times and reducing manual work.
   * **Enhanced Customer Support:** By unifying customer support tools, Autom Mate ensures efficient handling of customer queries. Automated processes track tickets and follow up on issues, providing consistent and high-quality support.
3. **Service Integration & Intelligence**
   * **Predictive Maintenance:** Autom Mate’s predictive maintenance features help anticipate and prevent asset failures by analyzing data and scheduling maintenance before issues arise, reducing downtime and maintenance costs.
   * **Root Cause Analysis:** AI-driven root cause analysis identifies underlying problems, helping improve service quality by addressing recurring issues.
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## **Ease of Use**

* **User-Friendly Interface:** Autom is designed for simplicity, allowing users to [**create automation workflows without needing extensive technical knowledge**.](/userguide/product-features/create-autom.md)
* **Web-Based Accessibility:** Autom Mate is 100% web-based, requiring no software installations. Users can log in from any device with a browser and start automating immediately.
* **No/Low Code Platform:** Autom Mate supports no-code and low-code development, making it accessible for users without coding skills. [**For advanced users, Python, JavaScript, and PowerShell actions are available**.](/userguide/libraries/integration.md)

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## **Correct Information and Integrations:**

* [**Extensive Library Actions:**](/userguide/libraries.md) Autom Mate offers a wide range of pre-built actions to speed up automation projects.
* [**Current Integrations:**](/userguide/libraries/integration.md) Autom Mate seamlessly integrates with popular platforms like [**ServiceNow**](/userguide/libraries/integration/servicenow.md) and [**Jira**](/userguide/libraries/integration/jira-software.md). (Note: Remove references to Trello and Zendesk if they are not currently supported).

Autom Mate is designed to help businesses enhance efficiency, reduce manual tasks, and foster innovation through automation. Whether the user is new to automation or an existing partner looking to expand capabilities, Autom Mate offers the tools and features to support their journey.


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