Discover the integration between Autom Mate and HaloITSM, which brings powerful automation capabilities to IT service management workflows. This documentation explores how Autom Mate, a robust workflow automation platform, seamlessly connects with HaloITSM, enabling users to manage ITSM tasks effortlessly. With Autom Mate’s integration, users can streamline actions within HaloITSM—such as ticket creation, updates, and data retrieval—enhancing efficiency and reducing manual workload in IT service management processes.
What is HaloITSM?
HaloITSM is a comprehensive IT service management (ITSM) platform designed to help organizations manage their IT services and support operations efficiently. From incident and problem management to change and asset management, HaloITSM provides a centralized solution for IT teams to handle every aspect of IT service delivery.
With robust features like ticketing, automated workflows, reporting, and integrations, HaloITSM enables organizations to streamline support processes, improve response times, and enhance overall service quality. Its flexibility allows customization to fit specific organizational needs, making it suitable for IT teams of all sizes and industries. HaloITSM supports ITIL best practices, ensuring that businesses can deliver standardized, high-quality service to their users.
Autom Mate Integration with HaloITSM
Autom Mate provides seamless integration with HaloITSM through a set of pre-built actions, enabling users to automate a variety of IT service management tasks within their workflows by leveraging HaloITSM’s robust capabilities.
Some examples include:
Automatically creating tickets in HaloITSM based on incoming incidents or customer emails.
View ticket statuses in HaloITSM based on defined workflow conditions.
Adding notes and updates to existing tickets in HaloITSM to maintain clear communication and tracking.
With this integration, Autom Mate enhances IT service management by streamlining operations, reducing manual input, and ensuring consistent, efficient workflows within HaloITSM.
Credentials
1
Specify Connector Name
Connector Name: Enter a friendly name for the connector, e.g., Semih Memis.
Note: This name will help you identify the connector and make it globally available within Autom Mate.
Info: This authentication type uses OAuth 2.0 client credentials to authorize API requests.
3
Define API URL
API URL: Enter the HaloITSM API URL, such as https://autommate.haloitsm.com.
Example: Replace with the URL of your specific HaloITSM instance.
4
Enter Client ID
Client ID: Input your OAuth 2.0 client ID associated with HaloITSM.
Note: Ensure this matches the client credentials in your HaloITSM account.
5
Enter Client Secret
Client Secret: Provide the OAuth 2.0 client secret.
Note: This field is encrypted and appears as "••••" for security.
6
Configure Scope
Scope: Specify the scope value(s) required for the API access. Separate multiple scopes with commas (,) if needed.
Tip: Check HaloITSM API documentation for specific scope requirements.
After completing these steps, your HaloITSM connector will be ready for use within Autom Mate workflows.
How To Use Action
Create Ticket
Description and Purpose
The Create Ticket action allows users to open a new ticket within the HaloITSM system, enabling centralized tracking and efficient management of IT issues. This action is ideal for streamlining the ticketing process by quickly creating tickets based on provided details like priority, type, and summary.
Usage Instructions
1
Input Ticket Details
Payload (Required): Provide a JSON object containing the necessary ticket details.
In the payload input field, provide the necessary details to create a ticket in JSON format. This payload should include key attributes for the ticket, ensuring that it is accurately categorized and prioritized.
2
Execute the Ticket Creation
Run the Create Ticket action. This will submit the provided payload to HaloITSM, creating a new ticket with the specified attributes.
3
Review Ticket Creation Output
After executing the action, check the output to confirm successful ticket creation. The response will include essential details, such as the ticket ID, which can be used for further tracking and reference within the HaloITSM platform.
Inputs
Payload (Required): The JSON object containing details required to create the ticket. Each field in the payload helps categorize and prioritize the ticket for efficient handling.
Sample Input
{"priority_id":2,"tickettype_id":"24","summary":"Issue with application","category_1":"Business Applications"}
Field Descriptions:
priority_id: Specifies the priority level of the ticket.
tickettype_id: Defines the type of ticket to be created.
summary: A short description or title for the issue.
category_1: The main category under which the ticket is classified.
(Refer to HaloITSM documentation for specific field values and options.)
Outputs
Ticket Creation Response: The output from HaloITSM, which includes the unique ticket ID and a status confirmation, verifying that the ticket has been successfully created.
