> For the complete documentation index, see [llms.txt](https://docs.autommate.com/userguide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.autommate.com/userguide/service-automation.md).

# Service Automation

Design reusable services, pin work, configure phase behavior, and prepare deployment packages.

Package reusable work around a promised outcome, then distinguish execution from proof.

New to MSP Edition? Start with [MSP Edition: overview and first service](/userguide/service-automation/msp-edition-overview-and-first-service.md) for the Hub and tenant model, the first-service steps, and current access boundaries.

* [Understand the service model](/userguide/service-automation/understand-the-service-model.md)
* [Define a service](/userguide/service-automation/define-a-service.md)
* [Create work items and pin released versions](/userguide/service-automation/create-work-items-and-pin-released-versions.md)
* [Configure entry points and service flow](/userguide/service-automation/configure-entry-points-and-service-flow.md)
* [Prepare a service for deployment](/userguide/service-automation/prepare-a-service-for-deployment.md)
* [Use Foundation and Global Variables](/userguide/service-automation/use-foundation-and-global-variables.md)

### Deployment and worked examples

[Configure phase behavior](/userguide/service-automation/configure-phase-behavior.md) — Set phase completion, first-match result priority, case routing, and retries for Dublin 6.0.0.

[Create an Enterprise service deployment draft](/userguide/service-automation/create-an-enterprise-service-deployment-draft.md) — Create a Development deployment package from a published blueprint and test it through its webhook and Service Case.

[Run a local Work Item and inspect its logs](/userguide/service-automation/run-a-local-work-item-and-inspect-its-logs.md) — Run an isolated manual Work Item run and check its action log before testing service orchestration.

[Validate an MSP deployment and tenant access](/userguide/service-automation/validate-an-msp-deployment-and-tenant-access.md) — Prepare an MSP tenant, binding, and access review using an edition-specific validation checklist.