# Logs

The **Logs** section allows you to monitor and review how your AI Agent interacts with users.

It provides full visibility into conversations, including:

* User messages
* Agent responses
* Agent reasoning
* Confidence scores

This helps you understand agent behavior, troubleshoot issues, and improve performance.

***

### What You Can See

In the Logs section, each interaction session includes:

#### Conversation History

* Full message exchange between the user and the AI Agent
* Organized per session

***

#### Agent Reasoning

* The internal reasoning behind each response
* Shows how the agent interpreted the request
* Indicates whether knowledge, skills, or instructions were used

***

#### Confidence Score

* A score indicating how confident the agent is in its response
* Helps identify:
  * Reliable answers
  * Uncertain or risky responses

***

### How It Works

1. Select a session from the left panel
2. View the conversation details
3. Expand reasoning for each message
4. Analyze confidence scores
5. Identify issues or improvement areas

***

### Supported Channels

Logs in this section are available for:

* Playground
* Mate Chat

***

### External Channel Logs

For the following channels:

* WhatsApp
* Microsoft Teams
* Webhook

Logs are not displayed in this section.

Instead, you can monitor these interactions through:

👉 [Monitoring](https://docs.autommate.com/userguide/product-features/dashboard/monitoring)

***

### When to Use Logs

Use the Logs section when you:

* Want to understand how the agent responds in real scenarios
* Need to debug incorrect or unexpected answers
* Want to verify knowledge or skill usage
* Analyze user interactions
* Improve agent instructions and behavior

***

### Best Practices

* Review sessions regularly
* Check reasoning for incorrect responses
* Monitor low-confidence answers
* Use insights to refine:
  * Instructions
  * Knowledge
  * Skills

***

### What’s Next

After reviewing logs, you can improve your agent by:

* Updating **Agent Instructions**
* Enhancing **Knowledge sources**
* Refining **Skills configuration**

***

### Summary

Logs provide **visibility and control** over your AI Agent.

* Understand what happened
* See why it happened
* Improve future responses