Microsoft Teams
Microsoft Teams integration allows users to interact with Autom Mate AI Agents directly within their organization's collaboration environment.
By connecting an AI Agent to Microsoft Teams, employees can communicate with automation workflows using natural language without leaving the Teams interface.
This enables organizations to provide AI-powered assistance, service automation, and knowledge access directly inside Teams conversations.
How Microsoft Teams Integration Works
When a user sends a message to the bot in Microsoft Teams:
The message is received by the Microsoft Teams Bot.
The bot forwards the request to Autom Mate through a webhook endpoint.
The request is processed by the configured AI Agent.
The AI Agent may interact with integrated systems (ServiceNow, Xurrent, ServiceDesk Plus, etc.).
The response is returned to Microsoft Teams and displayed to the user.
This architecture allows organizations to bring automation and AI-driven support directly into their internal communication platform.
Prerequisites
Before configuring the Microsoft Teams channel, ensure the following requirements are met:
An Autom Mate account
An AI Agent created in AI Agent Composer
Access to Microsoft Azure Portal
Permissions to create an Azure Bot
A configured Microsoft Teams tenant
Install the Microsoft Teams Bot
To connect Microsoft Teams with Autom Mate, you must first create and configure a Microsoft Teams bot in Azure.
This process includes:
Creating an Azure Bot resource
Configuring the bot messaging endpoint
Enabling the Microsoft Teams channel
Generating authentication credentials
For the complete installation steps, follow the official installation guide:
👉 Microsoft Teams ChatBot Installation Guide
Connect Microsoft Teams to an AI Agent
Once the Teams bot is configured, you can connect it to an AI Agent inside Autom Mate.
Step 1 — Open the AI Agent Composer
Navigate to:
Select the AI Agent you want to enable for Microsoft Teams.
Step 2 — Open Channels
Go to the Channels section of the AI Agent configuration.
Select Microsoft Teams.
Step 3 — Copy the Webhook URL
The setup panel will display a Webhook URL.
This URL must be configured as the Messaging Endpoint in your Azure Bot configuration.
Example:
This endpoint allows Microsoft Teams messages to be forwarded to the Autom Mate AI Agent.
Step 4 — Select the Microsoft Teams Credential
In the next step, select an existing Microsoft Teams credential or create a new one.
Credentials store the authentication details required to communicate with Microsoft Teams.
Options include:
Select from existing credential
Create new credential
Once selected, complete the configuration.
Testing the Integration
After completing the setup:
Open Microsoft Teams.
Start a conversation with the configured bot.
Send a message to the bot.
The message will be processed by the AI Agent and a response will be returned.
You can now interact with the AI Agent directly inside Microsoft Teams.
Typical Use Cases
Microsoft Teams AI Agents are commonly used for:
IT support automation
Incident creation
Service request handling
Knowledge base search
Internal workflow automation
Next Steps
After configuring Microsoft Teams, you can connect it with an AI Agent such as:
ServiceNow AI Agent
Xurrent AI Agent
ServiceDesk Plus AI Agent
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